Payments WKO - Client Service Lead
About The Position
The Wholesale KYC Organization (WKO) supports client coverage with the fulfillment of Anti-Money Laundering (AML)/ KYC requirements, managing specific client portfolios, and serving as the primary KYC contact to ensure robust compliance. As a KYC Client Service Lead within the Payments WKO organization, you will play a critical role in ensuring compliance with regulatory requirements and internal policies related to Know Your Customer (KYC) processes. The KYC Client Service Lead collaborates closely with various stakeholders, including Front Office teams, Compliance, and Legal departments, to facilitate a seamless KYC process. They monitor KYC timelines, provide updates to relevant parties, and address any KYC issues or escalations that may arise. Additionally, KYC Client Service Lead will be responsible for leading and managing complex KYC transformation initiatives from inception to completion while acting as an SME in the KYC space. This role involves coordinating cross-functional teams and stakeholders, managing project timelines, and ensuring that project goals align with organizational objectives.
Requirements
- 3+ years’ experience in KYC, AML compliance, or related financial services roles.
- Strong knowledge of KYC/AML regulations and best practices.
- Analytical skills for risk assessment and documentation review.
- Attention to detail and accuracy in KYC processes.
- Excellent communication and collaboration skills.
- Experience with data analytics and reporting tools.
- Strong organizational and time management abilities.
- Adaptability to changing regulations and business needs.
Nice To Haves
- Master’s degree in Finance, Business Administration, Law, or related field.
- Certifications: CAMS, CFCS, or equivalent.
- Proficiency in data analysis tools (SQL, Excel, Tableau).
- Project management experience and tool proficiency.
- Demonstrated leadership and mentoring skills.
- Experience delivering presentations to senior management.
- Change management experience, especially with new processes or technology.
Responsibilities
- Ensure KYC processes comply with regulations and internal policies.
- Conduct client due diligence and risk assessments for new and existing clients.
- Collaborate with Front Office, Compliance, and Legal to resolve inquiries and issues.
- Monitor KYC case progress and provide regular stakeholder updates.
- Analyze KYC data to identify trends and process improvement opportunities.
- Stay current on regulatory changes and update processes as needed.
- Support audits and provide required documentation.
- Lead comprehensive KYC project plans and present reports to senior management.
- Prepare and present project reports to senior management and stakeholders, highlighting key milestones, risks, and outcomes.
Benefits
- We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
- Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
- We also offer a range of benefits and programs to meet employee needs, based on eligibility.
- These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
