Payments Specialist

CORE BANK•Omaha, NE

1d•Onsite

About The Position

Join Core Bank as a Payments Specialist on our Deposit Operations team. When you join Deposit Operations, you join a group that supports the entire bank and plays a key role in how we deliver a consistent, high-quality experience to customers. Company Overview Core Bank is a locally owned community bank serving Omaha and Kansas City. Guided by our vision to be high-performing, solutions-based, and tech-forward, we combine trusted relationships with modern tools to deliver smarter, faster, and more personalized banking. Our culture—what we call our Recipe for Awesome—makes Core Bank more than a place to work or bank; it’s a place where people grow, solutions thrive, and together we build better. If you want to help us build something remarkable, then we'd love to get to know you. To learn more about what makes us - us, explore www.corebankcareers.com. Summary of Position This is not a typical deposit operations role. As a Payments Specialist, you will work across ACH, wires, debit card servicing, disputes, item processing, digital onboarding, and emerging payment channels. You will learn how modern payments work and build skills that are essential in a digital, tech-forward banking environment. Deposit Operations at Core Bank is hands-on, fast-paced, and deeply connected to how the bank works. You will partner with Digital Banking, Treasury Services, Technology, Risk, and Compliance. You will help support system enhancements, workflow improvements, and UAT testing that shape the future of our payment experience. You will also see how decisions are made and how technology, products, and operations come together to support customers. Strong performers grow into senior operations roles, digital or payment system specialist positions, project or product support roles, operational risk positions, and leadership opportunities. We coach. We develop. We help people stretch. You will receive feedback, training, and opportunities that support both your current responsibilities and your long-term goals. Curiosity matters here. Initiative matters here. People who want to build a career in banking thrive in this environment.

Requirements

High School Diploma or equivalent required; additional banking, payments, or operations education preferred.
3–5 years of banking experience with hands-on exposure to:
Deposit operations
Payment processing
ACH, debit cards, wires, check, and item processing within a community bank or similar financial institution
Alignment with Core Bank’s Purpose, Vision, and Values.
Strong understanding of bank payment workflows and operational controls.
Working knowledge of Regulation E and basic ACH, check, and debit card rules
Comfort working across multiple systems, platforms, and operational tools.
Analytical mindset with the ability to research issues, identify root causes, and document findings clearly.
Ability to follow established procedures while thoughtfully identifying and challenging inefficiencies.
Self-motivated; strong ownership, accountability, and attention to detail.
Strong written and verbal communication skills.
Ability to maintain confidentiality and escalate issues appropriately.
Curiosity and adaptability in a changing payments and technology environment.

Responsibilities

Execute assigned deposit and payment operations activities in accordance with established procedures, internal controls, and regulatory requirements.
Support payment processing across multiple channels, including:
ACH transactions and returns
Wire processing support and investigations
Debit card servicing, disputes, and transaction research
Instant and emerging payment types
Item processing, non-posts, and adjustments
Assist in coordination of onboarding and change requests for digital banking, treasury management online services, and/or fintech solutions, to ensure a seamless customer experience.
Research and resolve payment-related exceptions, discrepancies, and customer inquiries, documenting findings and escalating appropriately.
Apply working knowledge of Regulation E, ACH rules, and card network requirements when reviewing transactions, disputes, and operational exceptions.
Collaborate with the Digital Product Owner and cross-functional partners to:
Support system upgrades and enhancements
Participate in user acceptance testing (UAT)
Improve intake, handoffs, and operational readiness
Review operational reports and dashboards to identify trends, recurring issues, risks, or inefficiencies and surface insights proactively to management.
Identify opportunities to improve processes, controls, documentation, and tools; bring observations forward to management.
Support implementation of payment process changes, system and regulatory updates, and operational enhancements, including testing support and documentation updates.
Maintain accurate procedures, job aids, and reference materials for assigned responsibilities.
Collaborate with Risk, Compliance, and Technology teams by providing operational expertise, information, and support as requested.
Manage assigned responsibilities independently, meet deadlines, and follow issues through to resolution.