Payments Specialist I

Home Bank•Lafayette, LA

About The Position

This position is primarily responsible for the operational processes related to Home Bank’s electronic payment and treasury management products which includes ACH receiving and originating, wire transfers, bill payments, person to person payments, account analysis, ACH debit block, remote deposit capture, positive pay, insured cash sweeps and CDARS. Additionally, this position is also responsible for effectively communicating with customers and Home Bank partners to provide excellent customer service.

Requirements

Bachelor’s degree in related business field preferred.
A minimum of 1 year of banking experience or applicable experience in electronic payments and treasury management products.
Exceptional customer service, organizational, interpersonal and communication skills.
Excellent analytical and problem-solving skills including ability to diagnose, resolve or escalate a critical situation.
Excellent computer skills; Microsoft Office Suite including Outlook, Teams, Word, and Excel.
Ability to work independently with little or no supervision; self-directed and motivated.
Ability to use good judgment and be discrete with confidential information.

Nice To Haves

Bachelor’s degree in related business field preferred.

Responsibilities

Review and process ACH transactions including transaction research, returns, stop payments, prenotes, reclamations, fraud monitoring, account reconciliation duties and proper processing of customer disputes and adjustments in accordance with Regulations E and NACHA Operating Rules.
Review and process all incoming and outgoing wire transfers, including draw downs, requested by commercial customers through business online, banking center staff or other divisions of Home Bank.
Complete business online banking enrollment and maintenance forms including the setup of treasury management products including account analysis, ACH debit block, ACH origination, online wire transfers, remote deposit capture, positive pay, bill pay, insured cash sweeps and CDARS.
Process all ACH originator files, over limits, returns and provide customer service.
Process positive pay exceptions, file mapping templates and provide customer service.
Process remote deposit capture over limits, returns and provide customer service including remote troubleshooting and scanner installations.
Process online wire transfer over limits and provide customer service.
Perform quality control reviews for business online banking enrollment and maintenance forms including the setup of treasury management products.
Investigate issues and collaborate with appropriate Home Bank partners or third-party vendors to ensure issues are carefully reviewed, communicated, tracked and brought to closure.
Respond to support requests received through the departments ticketing system related to electronic payments and treasury management products.
Create new and revise existing department procedures and intranet resources for processes related to electronic payments.
Research and compile department productivity and product usage volumes and other statistics for presentation to Management.
Assist with the development and annual testing of Home Bank’s Business Continuity and Disaster Recovery Plan.
Perform additional tasks as needed within the department including bank integration projects.