Payments Settlement Operations Manager

Versapay

107d • $100,000 - $110,000

About The Position

Versapay is seeking a detail-oriented and strategic Payments Settlement Operations Manager to lead and optimize our payment settlement processes. This role is critical to ensure the accuracy, timeliness, and compliance of all payment-related operations, including ACH, wire transfers, card transactions, and dispute resolution. The ideal candidate will bring a strong background in financial operations, automation, and cross-functional leadership.

Requirements

• Bachelor’s degree in quantitative discipline such as Finance, Accounting, Engineering, Mathematics or related fields.
• 5+ years of experience in payment operations, with at least 2 years in a managerial role.
• Strong understanding of settlement systems, ACH processing, and dispute resolution.
• Experience with automation tools and ERP/payment platforms.
• Excellent communication, analytical, and leadership skills.

Nice To Haves

• Familiarity with payment processing platforms and settlement automation tools (e.g., Aurum Solutions, AutoRek, or similar).
• Experience in scaling operations in high-growth environments.
• Knowledge of current and emerging payment technologies.

Responsibilities

• Manage and audit daily settlement operations across ACH, wire, card, and alternative payment methods.
• Monitor and resolve exceptions, rejects, and discrepancies in payment processing.
• Ensure accurate posting of returned items and alignment with invoice reconciliation.
• Reconcile daily transactions and investigate discrepancies.
• Escalate unresolved issues and coordinate with internal and external stakeholders.
• Lead automation initiatives to reduce manual intervention and improve operational efficiency.
• Collaborate with Product and Engineering teams to enhance payment workflows and system capabilities.
• Prepare and analyze reports on payment activities and settlement performance.
• Identify trends and recommend process improvements.
• Ensure adherence to internal controls, regulatory requirements, and audit standards.
• Serve as the escalation point for payment-related issues and partner with Legal and Compliance teams as needed.
• Supervise and mentor a team of settlement analysts and specialists.
• Conduct performance reviews, set KPIs, and foster a culture of continuous improvement.
• Partner with Finance, Accounting, Customer Support, and external vendors to ensure seamless operations.
• Provide strategic input on new payment products and services.

Benefits

• $100,000 - $110,000 a year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees