Payments Program Manager, Amazon Currency Converter

Amazon • Seattle, WA

434d • $66,800 - $142,800

About The Position

The Payments Program Manager for Amazon Currency Converter (ACC) is responsible for managing operational relationships with payment partners, optimizing business processes, and resolving escalations to enhance customer experience and drive revenue growth. This role supports the ACC business, which facilitates cross-border transactions for buyers and sellers, thereby expanding Amazon's global reach.

Requirements

• 3+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross-functionally with tech and non-tech teams.
• 3+ years of driving end-to-end delivery and communicating results to senior leadership.

Nice To Haves

• 3+ years of driving process improvements experience.
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
• Experience in financial products or global payments.

Responsibilities

• Recommending and driving projects to improve customer pain points within the Payments organization.
• Facilitating operational relationships with third-party partners and internal customers, holding partners accountable for performance and contractual commitments.
• Identifying operational gaps in new offerings and setting operational requirements for new projects.
• Managing medium to large-sized business operations projects.
• Interfacing with business and technical customers, gathering requirements, and producing data-driven analysis.
• Partnering with internal teams to support new payment products or functionality post-launch.
• Working with technology teams to drive payment processing performance improvement and resolve customer-impacting issues.
• Defining metrics for assessing performance and trends.

Benefits

• Medical insurance
• Financial benefits
• Equity options
• Sign-on payments
• Comprehensive employee benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: No Education Listed