Payments Product Analyst

UMB Bank•Kansas City, MO

4d•$57,760 - $124,170•Hybrid

About The Position

The Payments Product group manages and delivers payments products for the Bank’s clients, including consumers, small businesses, corporate and institutional. As the Payments Product Analyst , you will provide analytical and reporting support for the Payments Product team by helping develop and improve the portfolio of products. This role is responsible for supporting the payments product suite (and other product suites as assigned) through data analysis, reporting creation and automation, and analysis of data trends and patterns to provide actionable insights that enhance product performance and customer satisfaction. This includes assisting in the management of projects and deliverables to ensure the performance standards are met, as well as executing on the strategy set and working with some level of autonomy to resolve or escalate issues quickly. This role is hybrid (Monday - Thursday on-site / Friday remote) for candidates in the Kansas City metropolitan area. How you’ll spend your time: Work with a range of tactical and strategic responsibilities, including: Pricing model support, research, user stories, developing business requirements, UAT, etc. Work cross-functionally with lines of business to achieve company objectives, standardize reporting and create dashboards, with emphasis on marketing and sales activities, effectiveness and business impact. Proactively conduct market intelligence research to stay abreast of market changes and new developments. Capture market data and routinely share this information with the team and other members of the team to increase awareness. Analyze product data to identify trends and provide solutions or suggestions for product optimization. Develop training efforts for internal and external clients and operate as the technical liaison when minor issues arise. Understands the compliance related function and system operations and can handle minor outstanding issues. Maintain updated content on all collateral consistent with regulations, network requirements and marketing strategies.

Requirements

An undergraduate degree or equivalent business experience.
At least 4 years of product knowledge experience or equivalent experience within applicable business or operational areas.

Nice To Haves

Prior experience in supporting or management of Treasury Management Products (e.g. ACH, Wires, Lockbox, Remote Deposit Capture, Instant Payments, etc.

Responsibilities

Pricing model support, research, user stories, developing business requirements, UAT, etc.
Work cross-functionally with lines of business to achieve company objectives, standardize reporting and create dashboards, with emphasis on marketing and sales activities, effectiveness and business impact.
Proactively conduct market intelligence research to stay abreast of market changes and new developments.
Capture market data and routinely share this information with the team and other members of the team to increase awareness.
Analyze product data to identify trends and provide solutions or suggestions for product optimization.
Develop training efforts for internal and external clients and operate as the technical liaison when minor issues arise.
Understands the compliance related function and system operations and can handle minor outstanding issues.
Maintain updated content on all collateral consistent with regulations, network requirements and marketing strategies.

Benefits

Paid Time Off
a 401(k) matching program
annual incentive pay
paid holidays
a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
health savings, flexible spending, and dependent care accounts
adoption assistance
an employee assistance program
fitness reimbursement
tuition reimbursement
an associate wellbeing program
an associate emergency fund
various associate banking benefits