Payments Platform Support

Wells Fargo & Company • Chandler, AZ

2d • Hybrid

About The Position

About this Role: Wells Fargo is seeking a Payments Platform Support Engineer within our Technology organization. This role supports mission‑critical payments platforms that enable secure, reliable, and high‑volume transaction processing across the enterprise. The ideal candidate will demonstrate strong systems engineering expertise, operational discipline, and the ability to operate effectively in a highly regulated environment. In This Role, You Will Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area Contribute in increasing system efficiencies and lowering the human intervention time on related tasks Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability Work with vendors and other technical personnel for problem resolution Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Requirements

• 4+ years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

• Experience supporting payments platforms or high‑availability, real‑time transaction systems
• Proficiency with Linux/Unix administration, performance diagnostics, and log analysis
• Hands‑on experience with monitoring and alerting tools such as Splunk, AppDynamics, Grafana, Prometheus, Elastic, or similar
• Familiarity with ITIL‑aligned incident and problem management practices
• Scripting experience (Python, Bash, PowerShell) supporting automation and process optimization
• Knowledge of networking concepts, APIs, middleware technologies, and event-driven systems
• Exposure to cloud or hybrid infrastructure (AWS, Azure, GCP)
• Strong analytical and troubleshooting skills with a focus on reliability and stability
• Excellent collaboration skills for working across engineering teams and vendor partners
• Effective written and verbal communication skills
• Ability to operate in a fast‑paced, highly regulated financial environment

Responsibilities

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed