Payments - Platform Experience Product Delivery - Vice President

About the position

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in Platform Experience, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Collaborates with cross-functional teams to ensure that Technology deliverables are directly linked to desired business and client outcomes
• Facilitates regular meetings and workshops with stakeholders to gather feedback, align on priorities, and ensure continuous alignment between product delivery and business objectives
• Develops and maintains comprehensive project documentation, including roadmaps and status reports to ensure transparency and accountability throughout the product delivery lifecycle

Requirements

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Experience in agile methodology

Nice-to-haves

• Proficient knowledge of the product development life cycle, design, and data analytics
• Excellent communication and interpersonal skills
• Strong problem-solving skills with the ability to anticipate challenges and proactively develop solutions to mitigate risks and ensure successful product delivery
• Ability to adapt to rapidly changing environments and manage multiple priorities simultaneously, demonstrating flexibility and resilience in the face of challenges
• Experience in the payments industry, with a strong understanding of payment processing systems, technologies, and regulatory requirements