Payments Operations Associate

TapcheckPlano, TX
1d$55 - $60Hybrid

About The Position

Tapcheck, an award-winning fintech company, is seeking a Payments Operations Associate to join our team in Plano, TX. In this role, you'll be responsible for working with Tapcheck’s customers and supporting and reconciling payment transactions. You'll need a strong sense of detail and organization to perform successfully in this role. This is a hybrid position based at our Plano, Texas headquarters, with in-office presence required Tuesday through Thursday each week.

Requirements

  • Bachelor's degree in a relevant field preferred
  • At least 1-2 years of experience in financial services, operations, or related fields
  • Proficient in Excel and other technologies
  • Strong organizational skills and attention to detail
  • Advanced proficiency in Microsoft Excel and other data analysis tools
  • Ability to work independently in a fast-paced environment
  • Interest in financial operations, payments, or payroll processes
  • Ability to work in the Plano, TX office 3 days/week
  • At this time, Tapcheck does not provide sponsorship for employment-based visas (e.g., H-b, L-1, TN, etc.). Therefore, candidates must already possess the right to work in the United States without the need for employment-based visa sponsorship now or in the future.

Nice To Haves

  • Exposure to payroll or payment systems is a plus (not required)
  • This is a remote-friendly role. Ideally, candidates will sit in the following states: AL, AZ, CA, CO, DC, DE, FL, GA, ID, IL, LA, MI, MA, MO, NC, NH, NJ, NV, NY, PA, OR, OH, RI, SC, TX, UT, VA, WA, WI.

Responsibilities

  • Respond to client questions and help resolve basic support issues
  • Assist with daily payroll checks to ensure information is accurate
  • Help process refunds, returns, and financial transactions
  • Identify and flag discrepancies for further review
  • Support collection efforts and follow up on outstanding items
  • Work with internal teams and partners to track and manage A/R aging
  • Help document processes and keep records up to date
  • Assist in monitoring system performance and reporting issues
  • Follow company policies and ensure compliance with regulations
  • Support team projects aimed at improving operations

Benefits

  • Competitive base
  • Flexible Time Off
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401K Match
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