About The Position
Dwelly builds financial and operational infrastructure for modern property management. The platform helps operators handle payments, reporting, and financial workflows at scale — reliably, transparently, and with strong auditability. You’ll join a small, high-ownership team working at the intersection of finance, product, and operations, solving real money-impact problems daily. Why this role is opened Dwelly is scaling its payments and financial operations. As volume grows, so does complexity: collections, payouts, reconciliations, refunds, balances, and edge-case failures. This role exists to own the operational backbone of payments — making sure money moves correctly, issues are investigated fast, and repeat problems turn into scalable processes and tooling. You’ll sit within the Payments team and work closely with Finance, Product, and Engineering.
Requirements
- Analytical & operational mindset
- Strong root-cause thinking: you can investigate and resolve complex issues
- High attention to detail where mistakes have financial or audit impact
- Ability to prioritize and manage multiple operational cases
- Understanding of core accounting principles (reconciliation, balances, ledgers)
- SQL (comfortable querying production/financial datasets)
- Strong spreadsheet skills (pivots, lookups, reconciliation workflows)
- Comfortable working with imperfect or messy data exports
- Clear, concise written communication
- Ability to produce structured updates, incident summaries, and escalations
- Comfortable working cross-functionally with finance and engineering
Nice To Haves
- Experience in financial operations / accounting systems
- Background in implementation consulting, technical support, or solutions engineering
- Experience with APIs or technical product environments
- Familiarity with UK payments ecosystem or compliance expectations
Responsibilities
- Investigate payment-related issues (reconciliation gaps, payout errors, missing funds, vendor discrepancies)
- Identify root causes and drive resolution across finance, product, and engineering
- Communicate clearly on incidents, escalations, and outcomes
- Support finance team with technical/product questions and ad-hoc tasks
- Convert repeat issues into SOPs, checklists, and structured workflows
- Improve operational reliability and reduce manual firefighting
- Analyse operational processes and propose improvements
- Help design internal dashboards and operational tooling
- Work with messy exports and data sources to build clean reconciliation flows
Benefits
- High ownership role in a scaling fintech/proptech environment
- Direct impact on financial operations reliability
- Exposure to finance, product, and engineering collaboration
- Opportunity to shape processes and internal tooling from early stage
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
