Payments Operational Loss Program Lead - Risk & Compliance

U.S. Bank • Minneapolis, MN

1d • Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description SUMMARY The Payments RCA (Risk, Compliance & Audit) Professional will have the proven skills and experience to contribute toward the success of the Payments Risk Operational Loss Reporting program and in the ongoing process and/or activities that ensure compliance with applicable federal, state, and local laws and regulations. Identifies gaps and informs solutions that minimize losses resulting from inadequate internal processes, systems, or human errors. Identifies, responds, and/or escalates risks as appropriate on, or the U.S. Bancorp reputation. This position will focus on timely and accurate monthly Operational loss reporting in the Operations Loss Database, conduct root cause analysis, prepare root cause memo write-up, monthly Business line Ops loss certification and eGRC Archer Issue follow-up. This position will serve as a functional liaison between the Line-of-Business and the Lines-of-Defense.

Requirements

• Typically more than six years of applicable experience
• Bachelor's degree or equivalent work experience.

Nice To Haves

• 3+ years of experience in operational risk management and/or issue management.
• Strong knowledge of RCA (Risk, Compliance & Audit) principles and practices.
• Applicable risk management training and/or certifications.
• Experience with Payments (Issuing/Acquiring), particularly Merchant Payment Services (MPS).
• Familiarity with accounting entries and collaboration with Finance teams.
• Technical Skills: < Proficiency in Microsoft Office Suite (especially Excel) and data visualization tools such as Tableau or Power BI. < Ability to leverage technology for reporting, analysis, and process improvement.
• Communication & Interpersonal Skills: < Excellent written, verbal, and presentation skills. < Ability to convey complex information in a clear, concise, and logical manner to diverse audiences. < Skilled at building relationships and working effectively across all levels of the organization.
• Leadership & Problem-Solving: < Strong process facilitation, project management, and analytical skills. < Demonstrated ability to solve problems proactively, take initiative, and exhibit curiosity and eagerness to learn. < Capable of working both independently and collaboratively as a team player.
• Organizational & Performance Skills: < Exceptional organizational skills, with the ability to manage multiple priorities and tasks. < Proven ability to perform under pressure and respond quickly to changing demands. < Ability to apply knowledge effectively in training scenarios and real-world incidents.

Responsibilities

• Collaborate with staff at multiple levels to capture Operational Loss activity for the Payments business line Operational Loss Reporting Process.
• Complete and coordinate the Monthly Operational Loss certification process.
• Organize and chair the root cause meeting process by working with the business line, issue management and lines of defense to complete the root cause memo.
• Respond to event testing notifications from Operational Loss Management.
• Manually enter or enrich data for upload into the Ops Loss Database including accounting accruals
• Perform monthly reconciliations between Operational Loss Database and General Ledger.
• Review and update procedures to ensure they comply with Regulatory requirements.
• Assist or work on special projects and ad hoc requests as needed.
• Train fellow Payments employees on the Operational Loss reporting process.
• Use critical tools to proactively monitor potential impacts: Archer, Tableau, Power Apps, AI, Ops Loss Database.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees