Payments-Digital Channels & Connectivity-Product Manager-Vice President

JPMorganChase•Chicago, IL

About The Position

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Digital Market Enablement Product Manager in Payments' Digital & Design, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Requirements

5+ years of experience or equivalent expertise in product management or a relevant domain area
Critical thinker and consultative problem solver with a strong bias for action, balancing intellectual curiosity, client empathy and executional rigor
Advanced knowledge of the product development life cycle, design, and data analytics
Ability to understand the client experience and translate it from concept to launch with flexibility to shift effectively between strategic vision and tactical execution
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Relationship builder skilled at aligning stakeholders who fosters collaboration with a "one team" mentality in complex organizations
Positive, self-starter with strong management presence and confidence in engaging with multiple groups at various organizational levels

Nice To Haves

BA/BS in Management Strategy, Finance, Communications, MBA or related graduate degree
3+ years professional experience in a bank or other financial insinuations, consulting firms and/or software companies
2+ years experience working with Payments Sales, Product and Marketing leaders
Demonstrated prior experience working in a highly matrixed, complex organization

Responsibilities

Champion the voice of the customer across Digital, observing and analyzing market signals to ensure products address client challenges and deliver measurable value by active engagement with sales, service, research, product and clients
Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Translates use cases, quantitative findings and problem statements into actionable insights and compelling narratives influencing the design and development of digital solutions
Develops a product strategy and product vision that delivers value to customers
Communicate client needs, use cases, and product-market fit clearly and persuasively through documentation, presentations, and stakeholder engagement with tailored messaging creating alignment
Partner with client-facing teams to amplify key initiatives across the digital organization, increasing awareness, engagement and alignment
Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
Engage in go-to-market readiness and launch activities, equipping client teams with the tools and insights they need with compelling content clearly articulating product value
Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Works directly with clients through pilot programs, feedback sessions, and ongoing relationship management and by doing so creates compelling content for both clients and internal teams, clearly articulating product value, use cases and competitive advantages
Serves as a digital subject matter expert and support client escalations to feed the Voice of the Customer process and material effectiveness