Payments Control Manager - Vice President

JPMorgan Chase & Co. • Newark, DE

9h

About The Position

Join a collaborative, high‑impact team where you will shape our payments control
platform and safeguard our firm’s integrity. You’ll work across product,
technology, and operations to build resilient, scalable controls and deliver
meaningful risk reduction while growing your career in a dynamic environment.

As a Payments Control Manager in Enterprise Functions and Services (EF&S), you
partner with Product Owners to design, develop, and maintain a robust payments
controls platform across APIs, onboarding and servicing, and client‑facing
portals. You drive digital and AI‑enabled risk assessments, embed preventative
and detective controls, and collaborate closely with technology and operations
control teams to identify and close control gaps. Your work ensures a strong
control environment and end‑to-end compliance and risk mitigation throughout the
platform delivery lifecycle.

Requirements

• Proven control management experience in financial services focused on compliance and operational risk mitigation.
• Demonstrated ability to implement anti‑fraud strategies and cybersecurity controls that safeguard operations.
• Advanced data analysis and technology literacy to interpret trends and enhance control effectiveness.
• Leadership experience building and guiding diverse teams with a culture of continuous improvement.
• Strong stakeholder management and communication skills to drive collaboration and influence outcomes.
• Solid project management discipline with a commitment to operational excellence.

Nice To Haves

• Experience applying AI/ML and automation to risk management and control processes.
• Advanced digital literacy and familiarity with payments and broader market product landscapes.
• Strong influencing and change leadership skills to drive adoption and organizational alignment.
• Effective mentoring and talent development capabilities.
• Ability to produce quantitative reporting and dashboards that support informed decision‑making.
• Experience with API ecosystems, client‑facing portals, and control design for digital channels.

Responsibilities

• Lead the strategy, design, and implementation of payments controls across APIs, onboarding, servicing, and client portals.
• Define and execute comprehensive control strategies to identify, assess, and mitigate compliance and operational risks.
• Operationalize digital and AI‑driven risk assessments and embed automated preventative and detective controls by design.
• Oversee anti‑fraud and cybersecurity controls in partnership with Technology, Cyber, and Operations control teams.
• Establish ongoing control monitoring, testing, and reporting; track metrics to validate effectiveness and close gaps.
• Translate business needs into data‑driven requirements; analyze trends to strengthen the control environment.
• Drive issue management, root‑cause analysis, and sustainable remediation plans aligned to policy and standards.
• Govern change management for new features and releases to ensure compliant, well‑documented control coverage.
• Manage and develop a diverse team; foster continuous improvement, accountability, and operational excellence.
• Engage and influence stakeholders across product, technology, operations, risk, and compliance to achieve outcomes.
• Deliver clear updates, dashboards, and materials that inform decisions and demonstrate risk reduction.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed