Payments and Risk Management Specialist 1

Consumer Cellular • Phoenix, AZ

406d • $36,750 - $46,200

About The Position

The Payments and Risk Management Specialist 1 at Consumer Cellular is responsible for managing escalated customer account needs, assisting both internal and external customers with collection inquiries, and investigating potential fraud. This role is crucial in preventing monetary losses and ensuring customer satisfaction through effective communication and problem resolution.

Requirements

• Experience in a call center environment with customer service or collections background preferred.
• High school diploma or equivalent required.
• Strong knowledge of cellular concepts, products, services, and policies.
• Ability to work independently and manage multiple tasks.
• Proficient in MS Office, MS Excel, and Internet usage.
• Demonstrated passion for customer satisfaction and integrity.

Nice To Haves

• Loan workout experience or customer account fraud prevention experience is a plus.
• Ability to work a flexible schedule and occasional overtime.

Responsibilities

• Handle escalated customer account needs via phone and email.
• Assist customers with billing irregularities and payment adjustments.
• Review equipment orders and investigate suspicious activities.
• Communicate with customers regarding payments and collection issues.
• Display active listening and superior customer service skills.
• De-escalate customer complaints and resolve issues promptly.
• Research and analyze potential customer fraud cases.
• Contact delinquent customers to secure payments or establish arrangements.
• Monitor accounts to reduce nonpayment risk.
• Respond to internal and external emails professionally.

Benefits

• AD&D insurance
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees