Payments and Fraud Operations Senior Analyst
About The Position
The primary role of the Senior Fraud & Payments Operations Analyst is to work as a skilled senior analyst on the day to day running of the Fraud and Payments Ops Canada function. This role will be a subject matter expert on Fraud and Payments Ops and will help train new members and identify training gaps among the current team. The role involves a high level of attention to detail as there is no margin of error within many of the Fraud and Payment Ops tasks. Weekend work is required, as well as possible evening or early morning shifts. In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.
Requirements
- Minimum of 3 years of experience in payments and fraud in daily fantasy sports, online gaming, or related industries
- Proficient knowledge of online gaming payment methods, fraud schemes and categories, and common fraud prevention strategies and systems
- An understanding of Anti-Money Laundering detection methods and regulations
- Experience with Microsoft Office Suite (Excel, Powerpoint, Word), including a strong understanding of Microsoft Excel Functions (VLOOKUP, SUMIF, etc.)
- Strong written, communication, organizational, problem-solving, and analytical skills
- Ability to communicate with technical and non-technical stakeholders at various levels across multiple business units
Nice To Haves
- Bachelor’s degree from an accredited university in a related field preferred
- Passion for sports and/or gaming industry a plus
Responsibilities
- Work closely with the team supervisors to maintain operational policies, procedures, and service level agreements in order to ensure consistent operational performance and high-quality results
- Conduct daily reviews of risk reporting to detect, prevent and mitigate fraudulent or suspicious activity, including but not limited to customer deposits and withdrawals
- Provide inbound support for customer fraud, payment inquiries, and escalations
- As necessary, assist with ad hoc fraud and payment escalations, investigations, related projects/assignments, and cross-functional support
- Work with new team members to ensure they are trained on all Fraud and Payments Ops tasks
- Identify and document any training or knowledge gaps within the Fraud and Payments Ops team
- Act as a liaison between Fraud & Payments Analysts and Management
- Work with the team to ensure that tasks are prioritized at an operational and efficient level
- Work closely with internal and external stakeholders like VIP, Client Funds, Finance, Fraud, CS, and payment and fraud providers
- Perform all related and compatible duties as assigned and assist in ad hoc projects
Benefits
- We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits.
- We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here: FanDuel Total Rewards.
- Benefits differ across location, role, and level.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
