Block-posted 10 months ago
$123,400 - $223,100/Yr
Full-time • Senior
Remote • Atlanta, GA
5,001-10,000 employees
Credit Intermediation and Related Activities

Square, Inc. is looking for a Fraud Risk Operations Lead to join our dynamic risk operations team. You will provide support for the development, and documentation of creative fraud prevention strategies that optimizes the team's ability to detect Fraud. You will also work with Risk Policy, Product/Program Managers, Data Scientists, and Engineers to evaluate fraud risk on Point of Sale payments. You will oversee system and analytical tool enhancements to maintain productivity and efficiency of risk strategies. Importantly, you will represent the team as a member of Squares high impact -functional teams that support an in-depth understanding of the principles of both account and portfolio level risk management.

  • Lead a team of 8-10 specialists in a fast-paced environment including performance management, coaching and driving the vision for the team
  • Build team; manage recruiting efforts and partner with Talent Team to bring in top quality candidates to fill role
  • Identify risk factors and trends of potentially fraudulent activity
  • Develop comprehensive fraud detection strategies and business procedures that balance fraud loss and customer experience
  • Lead root cause analysis to identify opportunities to prevent and mitigate risk within processes and performance
  • Build relationships with Policy, Product, Support, and Engineering teams to gain support of risk management
  • Use analytics to improve existing risk workforce strategies to reduce loss and increase efficiency
  • Produce fraud metrics to show the performance of fraud systems for use in management reporting
  • Identify gaps in current systems, policies, products and strategies and take actions to a latest fraud risks with guidance from managers
  • Recommend enhancements and process improvements based on assessment of fraud systems.
  • 8+ years of payment risk management experience in a traditional bank or complex financial firm
  • Experience managing distributed operations teams
  • Excellent written, oral and presentation skills and an ability to summarize information and make concise recommendations on a course of action
  • Results-driven; able to define key metrics and drive accountability
  • Ability to build and sustain engagement through a positive team environment and culture
  • Ability to analyze large transactional datasets, interpret ambiguous situations, and make decisions under pressure
  • Creative, team-focused, and effective problem solving
  • Deep understanding of the online payments landscape across all participants issuer, merchant, acquirer and network.
  • Remote work
  • Medical insurance
  • Flexible time off
  • Retirement savings plans
  • Modern family planning
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