Payment Systems Specialist (51023)

Verve, A Credit Union • Oshkosh, WI

130d • $19 - $24

About The Position

The Payment Systems Specialist serves members by performing essential functions related to ACH, Share Drafts, Credit Union's cards program, and other back-office functions.

Requirements

• High school diploma or equivalent
• Minimum of one year of financial institution experience
• Customer service experience preferred
• Knowledge of the ACH network and transaction workflow
• Knowledge of the check network including FCN and transaction workflow
• Knowledge of card network and transaction workflow
• Computer skills include, but not limited to, Microsoft Office, Internet
• Excellent data entry and typing skills
• Excellent oral and written communication skills; effectively listen, take instruction, and disseminate information
• Conscientious and performs accurate work with respect for regulations and standards
• Ability to read, comprehend and analyze general business material, technical procedures, and government regulations
• Ability to solve practical problems
• Basic knowledge of accounting and reconciliation of accounts
• Possess a working knowledge of all relevant Banking Rules and Regulations

Responsibilities

• Process ACH file exceptions and rejects and approving return file
• Review reports for returns, complete return adjustments to member accounts, deceased member notifications, and approving return file
• Process iPay exceptions and rejects and cancel payments and subscriber accounts in the iPay system as necessary
• Generate and submit the external ACH files from Alkami to the Fed for retail and business members
• Create, maintain and delete preauthorized ACH transactions on the core
• Balance ACH files and prepare entries when needed
• Reconcile General Ledger related to ACH, iPay, Credit Cards, Zelle and Fraud/Chargebacks
• Process check exceptions and rejects and approving return file
• Complete check adjustments to member accounts and cases to Fiserv
• Monitor and charge off negative shares and loans daily
• Order replacement credit card plastics as requested
• Track settlement for Credit and Debit card portfolios
• Process credit card account maintenance requests, including ownership change, address change, closing accounts, limit charges, and promotional program maintenance
• Process debit card adjustments, download files, research problems, and prepare daily recap of activity
• Monitor instant issue card stock the credit union, replenish stock as necessary, and alert the Payment Systems Manager when stock is low for reorder
• Research and resolve member/team member inquiries regarding credit/debit card transactions, account statements, disputes, and monetary adjustments
• Adapt to additional responsibilities as assigned

Benefits

• Medical, dental and vision insurances
• Supplemental insurances
• Pre-tax and Roth 401(k) Safe Harbor options
• Flexible spending accounts
• Health Savings Account (HSA)
• Paid time off (PTO)
• Paid holidays, including birthday
• Bereavement and pet leave
• Basic Life/AD&D, short-term and long-term disability coverage at no cost
• Voluntary Life/AD&D
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED