Payment Specialist

Quincy Mutual Fire Insurance Company • Quincy, MA

85d

About The Position

The Payment Specialist plays a critical role in supporting the financial operations of Quincy Mutual Group by accurately processing premium payments, deposits, and related transactions. This position requires strong attention to detail, the ability to follow established procedures, and a commitment to maintaining data integrity. The Payment Specialist is responsible for ensuring timely and accurate posting of payments, safeguarding confidential information, and supporting both internal stakeholders and external customers with efficient service. In addition to processing payments, the Payment Specialist contributes to departmental success by identifying opportunities for process improvements, supporting compliance with internal controls, and maintaining smooth workflow across operational functions. The role also involves regular interaction with agents, customers, and colleagues across departments, requiring effective communication skills and the ability to collaborate in a team-oriented environment. This position offers a foundation for career growth in accounting operations, insurance services, and business support functions, providing exposure to critical business processes and the opportunity to build technical and professional competencies.

Requirements

• Entry-level with up to 18 months of relevant experience preferred.
• Exposure to payment processing, financial transactions, or customer service environments is beneficial.
• Bachelor's Degree with a concentration in Accounting, Business, or related field.
• Proficiency in Microsoft Excel and Office 365 applications.
• Ability to learn and utilize departmental software applications, including TPS check processing software and policy management systems.
• Ability to navigate Treasury websites for assigned tasks.
• Strong attention to detail and organizational skills.
• Ability to prioritize tasks and meet deadlines.

Nice To Haves

• Experience with AI use or ChatGPT a plus.

Responsibilities

• Process premium payments and bank deposits using data entry and lockbox processing methods.
• Interpret policy status and billing cycles accurately.
• Image checks, record salvage and subrogation deposits, and prepare manual check requests.
• Contribute to knowledge sharing by assisting with internal training opportunities.
• Follow established procedures for accepting or returning late payments.
• Open and distribute departmental mail; ensure timely handling based on job duties.
• Manage priorities and deadlines of daily tasks with focused attention to accuracy.
• Perform standard and routine assignments independently through to completion.
• Monitor routine equipment maintenance schedules to ensure efficiency in remittance and mail-opening systems.
• Identify how processes are being executed and assist in resolution by escalating problems to managers.
• Review billing and payment transactions, providing comments within policy notepads.
• Provide input on how workflows may be streamlined to improve efficiency.
• Communicate effectively and efficiently with agents, customers, and internal teams.
• Prepare correspondence related to payments, deposits, and new business applications.
• Collaborate effectively within the team and across functional groups.
• Respond to and forward operational process emails in a timely manner.
• Make well-informed decisions by escalating business issues promptly to the appropriate channels.
• Maintain confidentiality of private and sensitive information in accordance with business practices and procedures.

Benefits

• Opportunity for a hybrid work schedule after the introductory training period.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree