PAYMENT SPECIALIST

Stockman Bank • Miles City, MT

411d

About The Position

The Payment Specialist position at Stockman Bank is crucial for ensuring smooth operations and exceptional customer service across the bank's system. This role involves frequent interaction with both internal and external customers, requiring strong communication skills and extensive product knowledge to effectively process requests and assist customers with their needs.

Requirements

• Strong written and verbal communication skills.
• Good organizational skills with attention to detail.
• Demonstrated ability to provide high-quality customer service.
• Ability to multi-task in a fast-paced environment.
• Typing skills averaging 30 wpm.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience with computer software such as Adobe and various internet-based applications.
• Ability to learn additional computer programs as needed for daily tasks.
• High School diploma or equivalency.

Nice To Haves

• Previous knowledge and skills in Bank Operations.
• 1-2 years of previous customer service experience.
• 1-2 years of experience in a financial institution with knowledge of electronic payment processing.
• Previous experience using ITI Software Programs.

Responsibilities

• Provide exemplary customer service to both internal and external customers.
• Process requests and daily operations related to debit card items such as maintenance, card ordering, and electronic errors.
• Maintain thorough knowledge of bank operations and products to assist customers effectively.
• Utilize various computer programs and office equipment to perform daily tasks.
• Communicate effectively via telephone and email to resolve customer inquiries.

What This Job Offers

• Job Type: Full-time
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: High school or GED