Payment Servicing Associate

Hyundai Capital • Atlanta, GA

23h • Hybrid

About The Position

Hyundai Capital America (HCA) helps people move forward by delivering innovative financing, leasing, and insurance solutions to over 3 million customers and businesses nationwide through Hyundai Motor Finance, Genesis Finance, and Kia Finance. HCA is a company driven by growth, innovation, and people, offering opportunities to build new skills, expand careers, and make an impact in a diverse, inclusive, and values-driven environment. The company supports communities through volunteerism, philanthropy, and Employee Resource Groups. The Payment Servicing Associate is primarily responsible for supporting functions and processes within the Payment Servicing Teams by processing requests received via multiple channels, ensuring all tasks are processed within HCA’s timeframes, KPIs, and adhere to HCA’s policy, procedures, and compliance.

Requirements

• Minimum 1 year working in a customer service role in a fast-paced operations environment
• High School diploma or GED equivalent
• Demonstrated business etiquette including verbal, written and interpersonal communication skills to collaborate across the organization
• Self-motivated, professional demeanor, and self-starter
• Proven ability to multi-task, pay close attention to detail, and ability to work in fast paced environment
• Ability to represent the company while interfacing with insurance companies, body shops, etc.
• Agile and can successfully adjust to changing priorities to meet business demand
• Must be proficient with Microsoft Office Suite and working knowledge of general office equipment
• Ability to work well under pressure and meet deadlines
• Proven track record with delivering seamless customer experiences
• Ability to thrive in a performance coaching environment

Nice To Haves

• Auto finance experience a plus

Responsibilities

• Support functions and processes within the Payment Servicing Teams by processing requests received via multiple channels
• Ensure all requests/tasks are processed within HCAs timeframes, KPI’s and adhere to HCA’s policy and procedures, as well as compliance
• Process requests in accordance with Payment Servicing SLAs
• Respond to emails and various escalated account issues within the assigned SLA
• Track productivity and provide status updates for KPI’s
• Work with QA team to ensure Productivity, Quality, Compliance standards are met
• Generate letters, send and retain documents as requested to ensure accuracy per HCA’s Policy and Procedures while being compliant
• May contact insurance companies and body shops to obtain information regarding insurance issues

Benefits

• Hybrid work schedule offering 4 on-site days and 1 remote day per week
• Vehicle benefits designed around your role, including monthly allowances and purchase and lease discounts
• Flexible health coverage with medical, dental, and vision plans, including no cost and low-cost options
• Annual employer HSA contribution to help offset healthcare expenses
• 401(k) with company match and immediate vesting
• 100% company paid life and disability insurance
• Wellbeing programs at no cost to you, including gym benefits and health resources
• Generous parental leave to support growing families
• Paid Volunteer Time Off, plus a company donation to a charity of your choice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees