PAYMENT SERVICES PROCESSOR

Star Financial Bank • Fort Wayne, IN

75d • Remote

About The Position

The Payment Services Processor position is included in a workplace model that does allow remote work. As a Payment Services Processor, essential responsibilities include performing all duties related to beginning of day in ACH such as pulling files from various sites, verifying file format accuracy & totals, entering data in miscellaneous Excel spreadsheets, running Jack Henry jobs, performing deletions, filter, reversals, and returns. Other responsibilities include verification of ACH due files, testing new files, assisting with any problem files and their correction, processing files as needed, resolving daily 'memo post' report, reviewing and responding to pre-note report, maintaining and verifying old and new account sheets at end of day, performing Social Security verifications and reclamations, and providing customer support for various banking services.

Requirements

• Strong working knowledge of spreadsheet programs.
• Analytical; Strong detail orientation to accurately prepare data and reports.
• Demonstrated organizational skills.
• Ability to multi-task.
• Excellent oral and written communication skills.
• Ability to work independently or as part of a team.
• Intermediate skills in Microsoft Word and Excel.

Responsibilities

• Perform all duties related to beginning of day in ACH such as pull files from various sites; verify file format accuracy & totals; enter data in miscellaneous Excel spreadsheets; run Jack Henry jobs; perform deletions, filter, reversals, and returns.
• Verification of ACH due files, testing new files, assist with any problem files and their correction; process files as needed.
• Resolving daily 'memo post' report and providing solutions to un-posted items for reject clerk.
• Reviews and responds to pre-note report; providing solutions to returns and corrections report for balancing clerk.
• Maintain and verify old and new account sheets at end of day.
• Perform Social Security verifications and reclamations as needed.
• Perform duties necessary and related to end of day procedures.
• Provides customer support for INVESCO & STAR Sweep, Lockbox Services, Commercial Online Banking, ACH Origination & Remote Deposit Capture Enrollment & Set-up, Account Analysis, plus other ancillary services.
• Perform ACH Account Maintenance for Deposit Operations.
• Process incoming and outgoing wire transfers, ensuring verification of funds.
• Run Account Analysis Reports and Charges monthly.
• Daily settlement of AIM Mutual Funds, Cash Management Services, Escrow Retainage Contracts, RDC Inventory & Accounting, miscellaneous daily jobs.
• Respond to internal and external customers in a courteous and prompt fashion.
• Provide all customers with an accurate verbal or written reply related to non-receipt, an out of balance GL, ARC, POP, Select Pay.
• Provide back up and support for other duties in the department as needed.
• Performs special projects as assigned such as competitive research and gap analysis.
• Create ACH files as needed weekly or bi-weekly from data submitted.
• Manual origination of internal requests daily and monthly.
• Input into Jack Henry, returns as requested by stop pays clerk and research clerk.
• Maintaining parameter match information with new additions and updates as needed.
• Assist with research and documentation and responses for all annual and internal audits.
• Assist with coordination of annual Jack Henry Release.
• Maintenance of interdepartmental and external spreadsheets.

Benefits

• Affordable Medical/ Vision/ Dental Coverage
• Flexible Dependent Care Account
• Health Savings Account (with employer contributions)
• Prescription Drug Plan
• Employee Wellness Initiatives (physical/mental/financial)
• Health Management Reimbursement Program
• Short Term/Long Term Disability
• Life Insurance
• Tuition Reimbursement
• Competitive Pay and Bonus Program
• 401k (with employer match)
• Generous Paid Time off including 10 1/2 holidays

What This Job Offers

• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities