Payment Resolution Specialist

GREAT BASIN FEDERAL CREDIT UNION • Reno, NV

9d • $20 • Onsite

About The Position

At Great Basin Federal Credit Union, joining our team means becoming part of a culture that feels like family. We are committed to being member-loved by prioritizing relationships and creating meaningful connections, reflecting our passion for teamwork and shared success. We achieve this by: Stepping into our members’ shoes, understanding their feelings and perspectives. Taking ownership, finding solutions, and following through. Going above and beyond to impress our members and each other. Being knowledgeable, accurate, and efficient. Acting with integrity and professionalism. Showing genuine appreciation. Guided by these service promises, we proudly serve 12 counties across Northern Nevada and Idaho and continue to grow. If you’re passionate, collaborative, and ready to make a difference, we’d love to meet you! The Payment Resolution Specialist delivers consistent, member-focused experience while managing Visa debit and credit card disputes on behalf of the credit union. This role is responsible for reviewing dispute requests for accuracy and chargeback rights, researching transaction activity, submitting and tracking disputes through the card processor portal, maintaining complete documentation, and processing provisional and final account adjustments.

Requirements

• High School diploma or GED equivalent
• Knowledge of: Credit union products, services, and policies
• Federal regulations governing credit union operation and activities
• Ability to: Perform minor math calculations.
• Keep accurate and efficient files.
• Pay attention to details; be proficient and precise.
• Organize time effectively.
• Be flexible and able to handle more than one task at a time.
• Calmly and effectively deal with irate members.
• Demonstrate good judgment when making decisions.

Responsibilities

• Reviewing dispute requests for accuracy and chargeback rights
• Researching transaction activity
• Submitting and tracking disputes through the card processor portal
• Maintaining complete documentation
• Processing provisional and final account adjustments

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees