Payment Recovery Specialist - Remote

Acosta Group • Jacksonville, FL

316d • Remote

About The Position

The Business Process Solutions (BPS) Division of Acosta uses technology solutions (Order-to-Cash & EDI - Order Management, Invoice Claims Resolution, Data Management) to help our clients achieve financial excellence. The BPS team is made up of two functional areas: Customer Service and Claims. The BPS Customer Service Team cleanses retailer purchase orders, ensuring error-free order placement and resolves customer service issues. The BPS Claims Team validates and processes trade and non-trade related deductions and retailer check requests within the requirements of the Acosta Financial Controls Manual and Sarbanes-Oxley. Business Process Solutions works closely with sales to ensure client expectations are met. The Acosta Payment Recovery Specialist provides a client support function to the BPS Claims Team and is responsible for researching retailer trade and non-trade related deduction errors, investigating/reprocessing invalid claim submissions and oversees the repayment/collection commitment process from the retailer on behalf of Acosta clients. This position is advertised as remote; however, candidates residing near our office hub locations will be required to adhere to a hybrid work schedule. Under this arrangement, employees will work from home on Mondays and Fridays, and will be expected to work in the office from Tuesday through Thursday.

Requirements

• Associate Degree (A.A.) or equivalent from a two-year college or technical school; or two to five years' related experience and/or training; or equivalent combination of education and experience required. Bachelor's Degree preferred
• Experience in Consumer-Packaged Goods (CPG) industry Receivables and/or Collections preferred
• Solid understanding of the computer desktop application for MS Office Suite (Word, Excel, Outlook, etc.) and possess efficient keyboarding/data entry skills
• Experience analyzing collections data within various types of reports
• Experience working with Sales and other teams in managing collections/repayments with customers/clients

Nice To Haves

• Stays current on Acosta Technology Solutions products and attends training to stay up to date on new innovative ideas and technology
• Demonstrates skill and insight in gathering and sorting key information needed to resolve a problem
• Must possess strong interpersonal and organizational skills
• Must have strong analytical skills and ability to read and analyze collections-related reports
• Must be able to effectively communicate with others
• Must possess basic accounting skills
• Strong communicator and ability to influence others

Responsibilities

• Engages with retailers via multiple sources such as phone and e-mail to resolve retailer trade and non-trade related deduction errors and secures retailer repayment/collection commitments in a timely manner
• Researches claims taken in error by retailers, including communication with retailers on matching cash to claims, requesting that invalid claims be repaid, and working with the Acosta Sales Team on the collection/repayment resolution effort with retailers
• Tracks repayment/collection claims efforts, results, and transaction history, compiles intermediate data to report out repayment/collection reimbursement efforts to the client, and keeps the Acosta sales team informed of any unresolved or uncollectible claims issues
• Monitors various reports and updates the appropriate systems with thorough and concise documentation on current activity and notes on the retailer's commitment to pay, refusal to pay, etc.
• Facilitates client review sessions and special requests for repayment exceptions with the Acosta sales team to ensure claim validity and if repayment is required
• Identifies Retailers/Clients with multiple claims incidents/error trends and follows up directly to educate the retailer on claims submission guidelines
• Escalates incidents of high priority and issues that cannot be resolved to the proper authority
• Accepts other projects as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree