Payment Reconciliation Coordinator

AEG Worldwide•Frisco, TX

3d•$24 - $26

About The Position

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today. We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. The Role Our Payment Reconciliation Coordinator supports daily payment reconciliation activities by ensuring customer transactions recorded in internal ticketing systems align to merchant processor reporting and external sales partners. This role helps maintain accurate transaction-level records, supports operational reporting, and assists with dispute and chargeback coordination in partnership with Finance and Accounting. The position plays an important role in protecting financial accuracy, supporting timely issue resolution, and improving reconciliation workflows.

Requirements

AA/AS Degree (2-year) (BA/BS Degree Preferred) Finance or Accounting or related field
1+ Experience with Chargeback Management, Fraud Mitigation or related financial operations
2+ Experience with general accounting, including financial reconciliations
Advanced Microsoft Excel skills
Meticulous attention to detail to ensure accuracy in financial reconciliations.
Strong verbal and written communication skills
Ability to multitask and coordinate workloads

Nice To Haves

In-depth knowledge in chargeback disputes and fraud detection is preferred
Ability to analyze chargeback data, identify trends, and implement strategies to help improve KPIs and performance.

Responsibilities

Reconcile customer payment activity recorded in ticketing systems to third-party processor reporting and merchant account activity to ensure completeness and accuracy.
Support reconciliation reporting by compiling transaction-level data and summaries for internal stakeholders (e.g., Manager, Finance, Accounting).
Track chargeback activity and support KPI reporting, including status updates and trend monitoring.
Assist with chargeback and payment dispute reconciliation in coordination with Finance and Accounting, including research and documentation to support resolution.
Partner with merchant/banking relationship contacts and payment providers to research and resolve discrepancies and disputes.
Communicate trends and escalate dispute-related issues by coordinating with Account Management and Contact Center leaders to ensure complete and timely responses.
Identify reconciliation workflow gaps and recommend improvements to increase accuracy, turnaround times, and process consistency.
Provide backup coverage and support across the reconciliation/chargeback function as needed to maintain operational continuity.
Assist chargeback agents during peak volume periods to support timely processing and completion of required dispute documentation, as needed.

Benefits

Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.
Currently, full time employees are eligible for these benefits on the first day of employment.

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