Payment Processor (Loan Servicing)

Union Home Mortgage Corp.•Strongsville, OH

56d

About The Position

Ensuring consistent, timely completion of mortgage payment operations, the Payment Processor will be responsible for processing mortgage payments and payoffs, daily balancing and reconciliation, responding to internal and external payment-related inquiries, preparing and mailing notices to borrowers in relation to payments, and other general support duties as assigned. At UHM, we understand diversity comes in many different forms. It's our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value diversity, educate on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM!

Requirements

High school diploma. Prior administrative, accounting and/or bookkeeping experience preferred.
Excellent customer service skills and professional attitude. Ability to communicate with courtesy and diplomacy, efficiently follow written and verbal instructions.
Flexibility and ability to build and maintain effective relationships with a diverse group of individuals, clients, staff, and outside contacts in person and by telephone.
Read, write, and communicate using English language sufficient to perform job functions.
Ability to perform basic mathematical calculations using an adding machine or calculator.
Ability to use company equipment in assigned area (including but not limited to telephone, copiers, fax machines, computers, internet, etc.)
Proficiency in ability to access, input, retrieve and interpret information using applicable computer systems with limited supervision (including but not limited to: Microsoft Outlook, Word, Excel, etc.)

Responsibilities

Processing of mortgage transactions in our servicing software through various methods of payment.
Processing of loan payoffs in our servicing software and completion of necessary account closure procedures, including contacting title agencies, verification of wires, and issuing of refunds.
Processing of payment reversals and NSF payments and coordinating with our Accounting department.
Remit payments processed in-house to our bank using remote deposit scanning machine and software.
Reconciliation of daily transactions and preparation and balancing of End of Day procedures.
Responding to, researching, and resolving inquiries on our online payment processing helpdesk.
Corresponding with our lockbox vendor on research of transactions, and process payment exceptions through their web portal.
Prepare and mail notices and other correspondence in relation to payment operations.
Address inquiries by phone and transfer calls as necessary.
And additional responsibilities as assigned.