Payment Processing Supervisor

Arizona Federal Credit Union • Phoenix, AZ

294d • $57,471 • Remote

About The Position

The position is responsible for overseeing daily operations in the Payment Processing department to ensure timely and accurately processing.

Requirements

• High School diploma or GED and two (2) years' experience in a financial institution in payment processing.
• Knowledge and experience in NACHA rules and Government regulations.
• Knowledge of Regulation E, OFAC and BSA.
• Working knowledge of computers and software applications in Windows, Excel, and Word.
• Ability to type 30 wpm.
• Ability to perform 10-key accurately.
• Ability to read, write, speak, and use proper grammar in English.
• Ability to read and comprehend written instructions, correspondence, memos, and procedure manuals.
• Ability to write business correspondence, write reports and procedure manuals.
• Ability to communicate verbally both in person and on the telephone.
• Ability to apply commonsense understanding to carry out detailed written or oral instructions.
• Ability to add, subtract, multiply and divide using whole numbers, common fractions, and decimals.

Nice To Haves

• ACH Accredited Professional (AAP Certified).
• Prior leadership experience.

Responsibilities

• Understands processing related to ACH, Checks and Wires.
• Provides ongoing coaching and feedback to team members to maintain a positive team dynamic and to improve individual performance and efficiency.
• Accountable for the resolution of escalated member situations.
• Ensures compliance with NACHA operating rules, and all state/federal regulations.
• Assists with hiring and developing training plan for new team members.
• Supports a servant leadership culture and serve as a communicator of organizational change.
• Initiates improvements to policies, procedures, and processes to maximize effectiveness and efficiency.
• Handles department inquiries, investigations, special requests and resolve problems in a timely manner.
• Responsible for monthly processing reports.
• Assists the Payment Processing Manager with tasks and act as coverage in their absence.
• Assists the Treasury Management Operations Manager with administration tasks.
• Performs other duties as assigned from Payment Processing Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED