The Payment Processing Representative is responsible for accepting, processing, and posting payments to customers' accounts while also addressing general customer inquiries. This role involves rotating between the Pulaski Drive Thru and the mail room according to the department schedule, ensuring accurate payment processing, and maintaining cash working funds. The representative will balance cash and check payments, prepare bank deposits, and follow established audit practices. Clear communication with customers and colleagues is essential, as is presenting a positive image of Huntsville Utilities. The role also includes cross-training in various job functions and providing customer assistance during emergencies.