Payment Processing Coordinator

Veeva Systems•Lyndhurst, NJ

45d•$45,000 - $65,000•Remote

About The Position

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. Veeva is seeking a detail-oriented Payment Processing Coordinator to join our Veeva Digital Events team. The successful candidate will be required to work closely with internal and external customers to process payments in accordance with customer contracts and guidelines and resolve any questions, or concerns to support the business. This role requires the willingness to work cross-functionally with all departments throughout the organization. A successful candidate must have the ability to operate effectively in a fast-moving environment and views customer success as the number one priority.

Requirements

Must be detail oriented and able to review/dissect contracts and follow customer guidelines
Strong written and verbal communication skills (interacting with internal stakeholders, outside vendors and bank contacts)
MS Excel - medium/advanced level skill set
Able to work in a high-volume setting where accuracy is essential
Must be able to problem solve and prioritize workload
Able to work as part of a group & individually
Accounting / Finance background preferred

Nice To Haves

Accounting / Finance background preferred

Responsibilities

Process high volumes of Speaker Honoraria/Expense and Display & Exhibit payments within our proprietary event management software platform, tasks include:
Review Speaker contracts to ensure payment amounts are accurate
Calculate travel stipends
Review Speaker expense submissions for accuracy (ensure there is proper supporting documentation and submissions are aligned to customer guidelines)
Record daily journal entries and perform quarterly account reconciliations
Review W9 forms and TIN Match for accuracy
Work closely with internal business team members to review potential payment discrepancies
Create IT helpdesk support tickets when payment processing issues arise
Work within our bank website and interact with operations group contacts for payment related inquiries
Investigate check payment status for processing payment Voids/Re-issues
Review Positive Pay exceptions
Place "cancel issue" on lost/misplaced checks that need to be resent
Customer On-Boarding
Work with internal On-Boarding team and our payment supplier to set up new customers (establish new customer accounts, create and test check templates, and ensure sample payment files are successfully deployed)
Assist in year end 1099 processing for distribution to payment recipients
Assist with state specific withholding tax filings (Quarterly / Annual)