Payment Processing Clerk

Glidewell Dental • Irvine, CA

95d • $18 - $21

About The Position

The position involves processing auto pay enrollments received through various channels including phone, email, and secure fax. The role requires accurate recording of payments into Great Plains or APC, and sending funds electronically to the bank using business deposit captures. Additionally, the employee will assist in generating, printing, and folding monthly customer statements and past due letters, ensuring accurate posting by verifying account details. The position also includes resolving customer inquiries related to account balances and payment methods, as well as performing general office tasks.

Requirements

• High School diploma or equivalent.
• Minimum one (1) year of customer service experience.
• General knowledge of accounting terminology.
• General knowledge of billing procedures and collections.

Responsibilities

• Processes auto pay enrollments received by phone, email and secure fax.
• Accurately records payments received into Great Plains or APC.
• Sends funds electronically to the bank utilizing business deposit captures.
• Assists with generation, print, and fold of monthly customer statements and past due letters.
• Ensures accurate posting by verifying the account number, company name, payment amount and invoices.
• Returns duplicate and/or overpayments received to the customers via US Mail.
• Resolves customer inquiries related to current and previous account balance and credit card and check payments.
• Assists with general office tasks including department work queues, faxing, emailing, filing and outbound calls regarding invalid check and/or credit card data received.
• Performs other related duties and projects as business needs require at direction of management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees