Payment Operations Specialist (Local to Charlotte, NC office)

AGDATA LP•Charlotte, NC

9d•Onsite

About The Position

We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data services at the core – surrounded by an extensible array of streamlined software solutions – our unified platform represents over three decades of innovation and expertise in the agriculture, crop protection, specialty chemical and animal health industries. Backed by an entrepreneurial, creative and energetic work force, teammates at AGDATA have been pushing the boundaries of technology to enhance our relationships with our clients since 1985. At AGDATA, we seek out and reward people who are adaptable, accountable, collaborative and curious and are looking to grow. We want our teammates to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. Do you want to work for an organization whose products truly matter and that can make a real difference? The reality is that as the world’s population continues to grow, the agricultural industry needs to scale to meet these growing demands. At AGDATA, we’re focused on delivering a greater return for stakeholders throughout the agricultural supply chain. Our efforts are often the difference between financial losses and profitability for farmers, retailers, and distributors. In short, what we do matters! If you want to be a part of this, then this opportunity may be for you: Role Impact: The Payment Operations Specialist will play a critical role in supporting and managing clients' payment processing. As a member of AGDATA’s Payment Operations team, the Specialist will serve as the subject matter expert for their perspective clients. They will provide routine support of our Enterprise products via CRM, e-mail and phone (inbound and outbound as needed). The fundamental goal of the position is to deliver personalized service to our clients proactively and consistently. This role involves working with our clients and internal AGDATA partners in delivering efficient, accurate and timely payments. Please note you must be local to the Charlotte, NC office for this role.

Requirements

Strong timeline management skills
Excellent written and verbal communication skills
Be detail-oriented and highly organized
Ability to stay organized and precise in a fast-paced and multi-tasking environment
Ability to prioritize and to develop innovative solutions when problems arise
Ability to work well in a team environment
Proficient in Microsoft Office, including intermediate ability with Excel

Nice To Haves

1-3 years of account management experience a plus
Knowledge of basic database relationships and terminology a plus

Responsibilities

Analyze payment data from clients and other sources
Communicate with AGDATA's clients related to payment activities and other inquiries regarding those payments
Work cross functionally with other teams and departments to enhance existing processes
Utilize attention to detail and adhere to structured processes during payment activities
Ensure that quality standards and deliverables are met on a daily basis
Become knowledgeable of ACH and Check processing best practices

Benefits

Emphasizing work life balance: paid time off is available to you and we also have competitive holiday options available including the week between Christmas and New Year’s. The special perk here is that the entire organization is off at the same time.
Supporting the communities we live and operate in: You are eligible for paid time off that you can use for volunteering purposes.
Offering flexibility: we understand, life happens. You can work from home and partner with your manager to flex your hours.
Supporting your health & well-being: you have the option to choose from four medical, two dental and two vision plans to ensure your elections are the best fit for you and your family including your domestic partner and their child(ren).
Helping you save: you’ll have access to a Health Savings Account with employer contributions as well as Health and Dependent Care Flexible Spending Accounts.
Planning for the future: you can plan for the near and long term with AGDATA’s 401(k) retirement savings plan with matching company contributions and our tuition reimbursement program.
Ensuring all around well-being: you’ll also get to enjoy access to ancillary benefits, Employee Assistance Programs including virtual counseling sessions, Pet Insurance, Ergonomic Assessments, and other discount programs that will help you and your family stay on track physically, socially, emotionally, and financially.
Living an open-door environment: you’ll have unparalleled visibility and communication with senior leadership across the organization. Each of our executive team members meets with our new hires during their first quarter!
Supporting atmosphere encouraging positive feedback: Our Shout Out Program gives our associates the opportunity to give feedback at any time which will be shared and celebrated company-wide and may even be topped off with an award.
Ensuring clear communication: Our monthly in-person and virtual town halls led by our CEO and other Leaders guarantee everyone stays up-to-date. We make sure to provide lunch so you can socialize and collaborate.
Offering a best-in-class onboarding experience: AGDATA invests heavily in our associates' training and development. Our Training team is fully dedicated to ensuring your onboarding will be successful and also focuses on the continued development of your soft and hard skills.
Being comfortable in the office: Need or want to come into our brand-new office space? Free snacks and different types of drinks will be available for you to choose from.