Payment Operations Specialist

THE DART BANK•Mason, MI

1d•Onsite

About The Position

The Payments Operations Specialist will play a critical role in ensuring timely, accurate and efficient processing across all payment channels, including ACH, wire transfers, faster payment systems (Real-Time Transfers, FedNow, and Zelle), online bill pay, and other electronic payment platforms. This individual is responsible for understanding a variety of payment channels utilized by the bank. This individual will assist in problem solving and serve as a resource person to all other Payment Operation Specialists and employees of other departments. The specialist must be adept at working in a fast-paced, changing environment, stays motivated and keeps up to date on changes as they develop. Additionally, the specialist will demonstrate exceptional attention to detail, strong analytical skills, and a deep understanding of financial and payment networks.

Requirements

High School Diploma or equivalent required.
Strong analytical, problem-solving, and communication skills.
Proficiency in Microsoft Office and payment processing platforms.
Mobility
Use of hands
Vision
Communicate verbally

Nice To Haves

1+ years in payment operations or related banking functions preferred.
Experience with fintech and/or high-volume transaction processing, with exposure to fast-paced work environments.
Knowledge of payment systems and banking regulations.

Responsibilities

Works closely in a team environment to complete all daily responsibilities related to processing ACH, wire transfers, faster payments, and other electronic transactions accurately and timely.
Monitor payment queues and resolve routine exceptions.
Promptly investigate and resolve payment failures, returns, and disputes with internal teams, customers and banking partners.
Ensure compliance with NACHA, Federal Reserve, and other applicable regulations.
Assist with customer inquiries related to payment processing and provide excellent customer service.
Adheres to all internal controls, risk management and compliance standards as well as any other applicable banking regulations.
Support process improvement initiatives and optimization of payment systems and workflows.
Adheres to all Federal and State laws and regulations, including the Bank Secrecy Act.
All other duties as assigned.