Payment Operations Specialist (USA)

TripleTen • PR

74d • $1,200

About The Position

Thank you for your interest in TripleTen! We help people with versatile backgrounds learn a new profession online and build a sustainable career in IT. Our bootcamp graduates have landed dream jobs at places like Tesla, Accenture, Nielsen, and Microsoft. More than 5,000 students have already chosen TripleTen and we need your unique expertise to keep our company both competitive and innovative. Please note that after applying for this position, you will be required to record a short video interview. You will receive the email invitation shortly thereafter. Thank you for your understanding!

Requirements

• Has perfect communication and interpersonal skills to interact inside our little team and the big TripleTen team.
• Quickly adapts and acts in conditions of partial uncertainty.
• Perfectly orients in large amounts of information and can independently get to the bottom of the matter.
• Can organize themselves, everyone and everything around.
• Always looks for ways to improve everything around them, is proactive.
• Knows how to set tasks and control their implementation.
• Is ready to do routine work, and got mindfulness, accuracy, and meticulousness to do it well.
• Has an analytical mindset & systemic thinking.
• Is familiar with Notion, Slack (or similar tools) and not afraid to work with numbers and understand when the automation pipelines can ease your life.
• Is interested in the tech industry and ready to dive into it, understands the processes of IT products and online services.

Nice To Haves

• Work experience in IT from 1 year.
• Experience in building processes from scratch.
• Advanced English (written and spoken).
• Advanced level of Excel.
• Billing & invoicing systems.
• HelpDesk.
• Data Management Tools.
• Copywriting.

Responsibilities

• Manage payments by verifying student details, approving loans, setting up payment schedules, and ensuring accurate accounting with our partners.
• Enter and validate all student payments in TripleTen’s data warehouse, reconciling payments and monitoring new enrollments to ensure accurate records.
• Oversee the loan approval process, including monitoring student progress, verifying loan eligibility, and coordinating with other teams to collect the necessary information.
• Process essential student documents, such as enrollment agreements, transcripts of study, and suspension and termination notices.
• Provide essential internal support for other TripleTen teams to respond to student-related requests and resolve issues related to payments and payment options, refunds, and student documentation, ensuring efficient and well-coordinated operations.
• Address various payment operations cases, including sending payment links, adjusting schedules, facilitating program transfers, and resolving technical issues.
• Communicate with students about their refunds, calculate refund amounts, and ensure all refunds are issued promptly and accurately.
• Monitor students’ recurring payment plans to ensure they remain up to date, and take necessary actions for any students who fall behind or stop paying.

Benefits

• Compensation in the amount of $1200 + $200 KPI bonus gross per month.
• Full-time remote collaboration.
• A comfortable digital office. We use modern digital tools— Miro, Notion, Google Meet, etc.— to make the process of working together seamless.
• Growth. Our product is expanding quickly, so it's a great time to get on board and challenge yourself.
• Diverse and tight-knit team which is spread out across Israel, Serbia, USA, Georgia, Armenia and more.

What This Job Offers

• Job Type: Full-time