Payment Operations Representative I

Hudson Valley Credit Union•Poughkeepsie, NY

About The Position

Hudson Valley Credit Union is currently recruiting for the position of Payment Operations Representative I. Primary Function: Support end‑to-end electronic payment processing by operating ACH, wire, check, and related payment systems with a focus on accuracy, timeliness, and exception resolution. Provide responsive service to internal teams and members while coordinating with third‑party partners to resolve issues efficiently.

Requirements

High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate required
Minimum 1 Year Work history Credit Union or financial institution required

Nice To Haves

AAP Accreditation preferred
Payment Operations experience preferred

Responsibilities

Execute daily ACH processing, including file validation, transmission, and system report review to ensure accuracy and timeliness.
Perform routine ACH activities such as returns, reversals, death notices, and reclamations in accordance with established procedures.
Process incoming and outgoing wire transactions by following documented controls and regulatory requirements.
Complete exception processing for share draft and ACH postings, payroll items, and stop payments using approved internal and third party systems.
Prepare and distribute standard member notifications and maintain accurate records, logs, and reports to support compliance and audits.
Provide timely, courteous support to internal teams and members by resolving routine inquiries and escalating issues as appropriate.
Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
Responsible for regular and predictable attendance including punctuality.