Payment Operations Program Coordinator

Accenture • Austin, TX

6h • $50,800 - $131,300

About The Position

We are currently looking for a Payment Operations Program Coordinator. Our team supports a leading client in the technology sector by partnering closely with their Social Responsibility department to advance community-focused initiatives. We manage operational processes that facilitate the distribution of cash grants to nonprofit organizations, helping fund a wide range of meaningful causes. Through this work, the team plays a vital role in enabling the client’s broader mission to drive positive social impact at scale. Responsibilities of the Program Coordinator include: Responsible for program management for Social Responsibility initiatives Oversight of program calendars and meeting deliverables, as well as updates master deliverables list. Document management and work with Program Managers to establish standards for use by staff and approved partners. Payment process: manage payment process across breadth of regional needs. Respond to Engagement Support queries: Address questions from stakeholders both internally and externally on status of payments. Conference & Sponsorship Management: Oversee conference sponsorships, engagements, and volunteer coordination. Shared mailbox management: maintain and manage external email aliases ensuring timely communication and proper routing of inquiries and information. Support Data Reporting: Analyze key performance and financial metrics to support operational planning. Event support: Support workshops and event logistics across the Team. Coordinating the internal decision on small funding sponsorships and external workshop requests. Collaborate globally and with regional leads to set objectives and implement and lead effective process improvements. Assist program managers in the development of various outreach programs, which includes coordination of event logistics, scheduling, preparing documentation, tracking, and reporting

Requirements

• Minimum of 2 years of program or project management or coordination experience, or minimum of 2 years of experience in operations or customer service
• Strong communication skills, written and verbal
• Strong analytical skills to understand SLA and KPI reporting
• Ability to work in a fast-paced environment showing adaptability ability to prioritize

Nice To Haves

• Bachelor’s degree
• Experience in payment processing and/or contract management
• Experience with handling community programs, marketing programs or events
• Experience with Salesforce
• Experience working with ticketing systems, CRMs, or case management software.

Responsibilities

• Responsible for program management for Social Responsibility initiatives
• Oversight of program calendars and meeting deliverables, as well as updates master deliverables list.
• Document management and work with Program Managers to establish standards for use by staff and approved partners.
• Payment process: manage payment process across breadth of regional needs.
• Respond to Engagement Support queries: Address questions from stakeholders both internally and externally on status of payments.
• Conference & Sponsorship Management: Oversee conference sponsorships, engagements, and volunteer coordination.
• Shared mailbox management: maintain and manage external email aliases ensuring timely communication and proper routing of inquiries and information.
• Support Data Reporting: Analyze key performance and financial metrics to support operational planning.
• Event support: Support workshops and event logistics across the Team.
• Coordinating the internal decision on small funding sponsorships and external workshop requests.
• Collaborate globally and with regional leads to set objectives and implement and lead effective process improvements.
• Assist program managers in the development of various outreach programs, which includes coordination of event logistics, scheduling, preparing documentation, tracking, and reporting

Benefits

• Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level