Payment Operations Manager (EFT)

First Commerce Credit Union • Tallahassee, FL

432d • $44,000 - $69,000 • Onsite

About The Position

The Payment Operations Manager at First Commerce Credit Union plays a crucial role in overseeing the daily operations of the Payment Operations team. This position is focused on ensuring efficient and accurate payment processing, compliance with regulations, and continuous improvement of payment systems. The manager is responsible for delivering exceptional member service and building strong relationships with members by identifying their financial needs and recommending appropriate products and services.

Requirements

• Experience in payment operations management or a related field.
• Strong understanding of payment processing systems and regulations.
• Proven leadership and team management skills.
• Excellent analytical and problem-solving abilities.
• Strong communication and interpersonal skills.

Nice To Haves

• Experience with ACH, drafts, wires, and card processing.
• Familiarity with compliance regulations such as Reg E, BSA, OFAC, and CIP.
• Project management experience.

Responsibilities

• Monitor and manage payment processing workflows systems.
• Monitor and manage cash management and the Federal Reserve services.
• Manage daily activities of payment transactions, establishing priorities, and providing oversight for complex problems.
• Lead, mentor, and develop the payment team (e.g. ACH, drafts, wires, cards).
• Manage internal and external courier.
• Drive projects and roadmap deliverables.
• Foster a collaborative and high-performing team culture.
• Ensure compliance with all relevant payment regulations and standards.
• Stay up to date with changes in payment regulations and industry best practices.
• Identify opportunities for process improvements and implement solutions to resolve friction points.
• Collaborate with IT and other departments to enhance payment systems.
• Build and maintain strong relationships with leadership to coordinate continuous improvement of payment products.
• Develop and maintain documentation for payment processing procedures.
• Generate regular reports on payment processing performance and KPIs.
• Analyze data to identify trends, issues, and opportunities for improvement.
• Present findings and recommendations to senior management.
• Be a point of contact for internal and external stakeholders regarding payment processing issues.
• Collaborate with other departments to ensure seamless payment operations.
• Experience with managing relationships with payment processors and other third-party vendors.
• Ensure appropriate audit trails are maintained.

Benefits

• Health insurance coverage.
• 401k retirement savings plan.
• Paid holidays and vacation time.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed