Payment Operations Analyst

Customers Bank • Malvern, PA

123d

About The Position

The Payments Operations and Technology Analyst will support the bank's payment operations by researching and resolving transaction-related inquiries, providing reporting and analysis, and bridging the gap between business operations and technology teams. This role will also partner closely with the Payments Strategy team to deliver actionable insights into client behavior, identify opportunities for process improvements, and recommend future enhancements to products and services.

Requirements

• Familiarity with SQL (basic ability to run queries, joins, and validations).
• Proficiency in Power BI.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills and ability to work across both technical and business teams.

Nice To Haves

• Experience in payments processing (ACH, wires, card, RTP, FedNow, or similar).
• Prior exposure to financial services, fintech, or transaction-based operations.
• Experience partnering with strategy or product teams to deliver insights.

Responsibilities

• Research and resolve transaction-related inquiries.
• Provide reporting and analysis to support payment operations.
• Bridge the gap between business operations and technology teams.
• Partner with the Payments Strategy team to deliver actionable insights.
• Identify opportunities for process improvements.
• Recommend future enhancements to products and services.
• Use SQL to query databases and extract data for analysis.
• Leverage Power BI to create reports, dashboards, and visualizations.
• Troubleshoot and research routine data issues.
• Develop working knowledge of payment systems (ACH, wires, card, RTP, FedNow, etc.).
• Translate business questions into clear analysis.
• Monitor client transaction behavior to identify trends and gaps.
• Document queries, findings, and recurring processes.
• Act as a liaison between operations and technology.

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities