Payment Network Relationship Management and Strategy Consultant

Wells Fargo Bank•Irving, TX

4d•Hybrid

About The Position

Wells Fargo is seeking a Payment Network Expert to support Merchant Services within the Business Transformation Team. In this role, you will: Support and enhance relationships with business and product leaders at the payment networks Understand the product and business roadmaps for Payment Network partners and provide guidance to merchant services product and business leaders Partner with stakeholders across the bank to evaluate and co-develop business cases and requirements for Payment Network related business opportunities. Engage with Merchant Services leaders to understand ongoing go-to-market strategy for Small Business and Commercial/Corporate client segments and incorporate into overall payment network strategy and prioritization Partner with the product team to establish an internal merchant services product roadmap for all new payment network business initiatives Work with the brands and internal partners to address payment network related business, compliance and/or technical questions. Coordinate escalations, obtain answers, and generally facilitate issue resolution related to Payment Networks. Provide inputs to Payment Network Update team on semi-annual releases and ongoing changes, provide subject matter expertise into mandate requirements, identify and communicate business and client related impacts of new network rules Monitor business programs and reporting for the Payments Networks including trend analysis, customer experience, operational metrics, and control environment Develop and manage Payment Network incentive programs to effectively bolster product or market development Serve as an expert advisor to leadership

Requirements

7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

6+ years of merchant acquiring experience with major payment networks (Visa, Mastercard, Amex, Discover), including direct work in Payment Network Compliance and/or Payment Operations
Strong knowledge of the merchant acquiring and payments ecosystem, including Card Brand compliance requirements, operating rules, controls, and regulatory expectations
Proven ability to evaluate and scale compliance programs and business initiatives, translating complex requirements into practical guidance for non‑Compliance partners
Demonstrated leadership in escalation and issue management, including assembling and leading cross‑functional teams to resolve complex problems
Exceptional stakeholder management and communication skills, with the ability to influence and present clearly to peers, senior leaders, and executive audiences
Ability to operate as a trusted business partner across product, operations, technology, risk, legal, finance, sales, controls, and executive leadership
Strong analytical capabilities, including monitoring and analyzing performance data in real time and over time to drive informed recommendations
Experience working within a strong controls and compliance environment, including process mapping and control development
Demonstrated project and program management experience, including building, scaling, and sustaining programs
Working knowledge of Agile delivery methodologies and tools, such as Jira and Confluence
Intermediate proficiency in Microsoft Word, PowerPoint, Excel, and AI tools
Highly collaborative, adaptable team player with a passion for payments, fintech, and third‑party/compliance risk management, and an eye toward the future of payments

Responsibilities

Support and enhance relationships with business and product leaders at the payment networks
Understand the product and business roadmaps for Payment Network partners and provide guidance to merchant services product and business leaders
Partner with stakeholders across the bank to evaluate and co-develop business cases and requirements for Payment Network related business opportunities.
Engage with Merchant Services leaders to understand ongoing go-to-market strategy for Small Business and Commercial/Corporate client segments and incorporate into overall payment network strategy and prioritization
Partner with the product team to establish an internal merchant services product roadmap for all new payment network business initiatives
Work with the brands and internal partners to address payment network related business, compliance and/or technical questions.
Coordinate escalations, obtain answers, and generally facilitate issue resolution related to Payment Networks.
Provide inputs to Payment Network Update team on semi-annual releases and ongoing changes, provide subject matter expertise into mandate requirements, identify and communicate business and client related impacts of new network rules
Monitor business programs and reporting for the Payments Networks including trend analysis, customer experience, operational metrics, and control environment
Develop and manage Payment Network incentive programs to effectively bolster product or market development
Serve as an expert advisor to leadership