Payment Network Compliance Program Manager

Wells Fargo & Company•Atlanta, GA

5d•Hybrid

About The Position

In this role, you will: Support and enhance relationships with technical account managers, operations and compliance teams at the Payment Networks Understand the compliance and operations roadmaps for Payment Network partners and provide guidance to Merchant Services risk, compliance, operations and business leaders Provide inputs to Payment Network Update team on semi-annual releases and ongoing changes, provide subject matter expertise into mandate requirements, identify and communicate business, operations, risk and client related impacts of new network rules Develop reporting metrics and dashboards to demonstrate compliance and identify potential issues Interpret bulletins, BER's and notifications from the Payment Networks and assess impacts. Lead Change Management processes to implement changes defined by the brands Lead Wells Fargo responses to audits and or issues/escalations relating to the programs Engage with Merchant Services leaders to understand ongoing go-to-market strategy for Business Bank, Commercial and Corporate client segments to assess program compliance needs driven by market strategy Partner with the Payment Operations teams to ensure that merchant registration and reporting requirements are properly administered Work with the brands and internal partners to address payment network related business, compliance and/or technical questions. Coordinate escalations, obtain answers, and generally facilitate issue resolution related to Payment Networks. Serve as an expert advisor to leadership

Requirements

7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

6+ years of merchant experience with major payment networks (Visa, Mastercard, Amex, Discover), including direct work in Payment Network Compliance and/or Payment Operations
Strong knowledge of the merchant acquiring and payments ecosystem, including Card Brand compliance requirements, operating rules, controls, and regulatory expectations
Proven ability to evaluate and scale compliance programs and business initiatives, translating complex requirements into practical guidance for non‑Compliance partners
Demonstrated leadership in escalation and issue management, including assembling and leading cross‑functional teams to resolve complex problems
Exceptional stakeholder management and communication skills, with the ability to influence and present clearly to peers, senior leaders, and executive audiences
Ability to operate as a trusted business partner across product, operations, technology, risk, legal, finance, sales, controls, and executive leadership
Strong analytical capabilities, including monitoring and analyzing performance data in real time and over time to drive informed recommendations
Experience working within a strong controls and compliance environment, including process mapping and control development
Demonstrated project and program management experience, including building, scaling, and sustaining programs
Working knowledge of Agile delivery methodologies and tools, such as Jira and Confluence

Responsibilities

Support and enhance relationships with technical account managers, operations and compliance teams at the Payment Networks
Understand the compliance and operations roadmaps for Payment Network partners and provide guidance to Merchant Services risk, compliance, operations and business leaders
Provide inputs to Payment Network Update team on semi-annual releases and ongoing changes, provide subject matter expertise into mandate requirements, identify and communicate business, operations, risk and client related impacts of new network rules
Develop reporting metrics and dashboards to demonstrate compliance and identify potential issues
Interpret bulletins, BER's and notifications from the Payment Networks and assess impacts.
Lead Change Management processes to implement changes defined by the brands
Lead Wells Fargo responses to audits and or issues/escalations relating to the programs
Engage with Merchant Services leaders to understand ongoing go-to-market strategy for Business Bank, Commercial and Corporate client segments to assess program compliance needs driven by market strategy
Partner with the Payment Operations teams to ensure that merchant registration and reporting requirements are properly administered
Work with the brands and internal partners to address payment network related business, compliance and/or technical questions.
Coordinate escalations, obtain answers, and generally facilitate issue resolution related to Payment Networks.
Serve as an expert advisor to leadership