Payment Lifecycle Manager – Vice President, Wholesale Payment Operations

JPMorgan Chase & Co.•Tampa, FL

About The Position

As a Payment Lifecycle Manager – Vice President, Wholesale Payment Operations within the Alternative Payments Operations (APO) team at JPMorganChase, you will support new digital payment products from their early development stages through to scalable operations, ensuring that business processes and potential issues are effectively managed from an operational perspective. You will serve as the central operations contact for client escalations and exception processing, upholding the highest control standards while delivering an exceptional client experience – particularly during pilot phases following new product launches. As a lead, you will be responsible for establishing robust processes with appropriate controls and SLA monitoring, as well as conducting regular meetings and governance calls to ensure ongoing operational excel and audit readiness. The Alternative Payments APO Operations team is part of our Corporate Investment Bank’s Digital & Platform Services [D&PS], delivering 24x7 operational support for innovative payment products to clients worldwide. Our Operations teams design, implement, and manage secure, cutting-edge service solutions tailored to global client needs. By leveraging the latest technology, we provide industry-leading capabilities that make it easy and convenient for clients and customers to do business with the firm. Additionally, our teams drive growth by continuously enhancing technology-driven experiences, ensuring user-centric solutions and an unparalleled client experience.

Requirements

Minimum of 10 years of experience in Payments and Transaction Banking industry with knowledge of payments clearing and products with expertise in SWIFT, Foreign Exchange, or Payments Operations.
Demonstrated proficiency in decision making, problem solving, and advanced analytical skills, utilizing critical thinking to address moderately complex situations and develop actionable insights.
Skilled in data analysis, with the ability to interpret, communicate, and leverage data to inform decision-making and drive process improvements.
Proven ability to manage and develop high-performing teams, including talent identification, recruitment, coaching, mentoring, and fostering growth in matrix reporting environments.
Effective communication and emotional intelligence, collaborating productively with management, cross-functional teams, and stakeholders in dynamic and diverse settings.
Strong attention to detail, accountability, and integrity, consistently ensuring accuracy, compliance, and adherence to ethical standards in settlements and payment processing.
Flexible and adaptable, with intermediate technical skills, willingness to work global hours, and maintain focus under pressure to meet deadlines and quality standards.
Bachelors or Masters in Computer Science, Engineering, Business Administration or comparable field of study.

Nice To Haves

Demonstrated working experience with Excel, Tableau, and/or Alteryx for data analysis and reporting.
Candidates with Fintech background or payment platform experience shall be preferred.

Responsibilities

Collaborate with cross-functional and cross-locational teams and clients, maintaining productive relationships to drive mutually beneficial outcomes in line with team objectives.
Coach, train, or mentor team members to deliver to our high service standards for productivity, quality, and customer experience.
Identify, resolve, or escalate either procedural issues or operational errors that may arise during the processing of payments & maintain the highest level of standards to mitigate risk.
Learn and apply skills in innovation, product knowledge, and artificial intelligence to identify opportunities to improve and optimize payment lifecycle processes.
Collaborate with a team of cross-functional partners to ensure a strong risk and controls environment (e.g., Risk, Controls, Legal, Compliance)
Maintain, enhance, and automate interactive dashboards to provide real-time operational insights and support data-driven decision-making
Deliver results against defined goals by setting clear expectations, tracking progress, and ensuring execution supports both short-term targets and long-term strategy.
Communicate clearly and effectively by sharing information and recommendations to ensure understanding and desired outcomes; responding to complex inquiries, consulting with customers, and managing difficult customer interactions professionally.

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

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