Payment Compliance Analyst

Concentrix • Austin, TX

105d • $31

About The Position

The Payment Compliance Analyst within the VR (Virtual Reality) support group, provides comprehensive payment support for our VR Developers. The Payment Compliance Analyst will act as a primary point of contact helping to streamline the VR developer payment experience. This role is ideal for individuals who are passionate about financial data analysis, delivering unparalleled service and thrive in an environment where attention to detail and client satisfaction are paramount. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards every year? Then a Payment Compliance Analyst position at Concentrix is just the right place for you! As a Payment Compliance Analyst, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

Requirements

• Strong written and verbal communication skills, with the ability to convey technical or financial information clearly and effectively
• Ability to multitask and work independently in an unstructured environment
• Possess problem-solving skills and a proactive approach to identifying financial fraud and abuse in large data sets
• Personal or professional experience with video gaming and social media platforms preferred
• Experience utilizing VR Oculus headset in addition to virtual reality (VR) Systems preferred
• BA/BS degree preferred
• Must reside in the United States and have a valid U.S. address for residence
• 18 Years of age or older with a completed High School Diploma or GED required
• 1- 2 years of financial or payment fraud/investigations experience required
• Additional experience in data analysis and technical support preferred
• Experience with Zendesk and Salesforce required
• Knowledge of SQL preferred
• Willing to work onsite in Austin (in office only)
• Able to rotate shifts as needed as well as adhere to shift schedules and maintain acceptable attendance required

Responsibilities

• Research and resolve financial and payment related questions or issues for Developers
• Responsible for synthesizing investigative findings and articulating technical information for internal audiences
• Execute complex investigations, analyze and interpret large datasets
• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
• Develop and maintain a comprehensive understanding of our software products and their features to effectively assist developers
• Execute a white glove approach to customer interactions demonstrating genuine desire to resolve issues effectively and rapidly
• Provide feedback to internal teams for training purposes and contribute to the continuous improvement of support processes

Benefits

• The base salary for this position is $31/hr. plus incentives that align with individual and company performance
• Medical, dental, and vision insurance
• Comprehensive employee assistance program (EAP)
• 401(k) retirement plan
• Paid time off and holidays
• Paid training days
• DailyPay enrollment option to access pay 'early'
• Company networking opportunities with organized groups
• Health and wellness programs with trained partners
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees