EDIFI Credit Union Urgently Seeking Payment & Card Services Assistant

EdiFi Credit Union•Willingboro, NJ

1d•$18 - $23•Onsite

About The Position

EDIFI Credit Union is seeking a Payment & Card Services Assistant who demonstrates excellent problem-solving abilities, meticulous attetnion to detail, and a strong commitment to service excellence. About EDIFI Federal Credit Union EDIFI Federal Credit Union is a not-for-profit, financial institution headquartered in Willingboro, New Jersey. With nearly 26,000 members and approximately $250,000,000 in assets, we are one of the largest credit unions in New Jersey. Our mission-culture is " Know More. Grow More. ". EDIFI strives to foster personalized relationships with our membership and employees. As an EDIFI team member, you will be part of a community that works together to provide financial security to each other and the credit union organization. Here at EDIFI we know our employees are our greatest asset, making possible our 60 plus year legacy of outstanding service to our members. We promote a positive, supportive, rewarding, and collaborative work environment. EDIFI's set of core values are Respect, Accessibility, Integrity, Security and Exceptional Service (RAISE). If you are ready to be part of an organization that values teamwork, honesty, and professionalism, EDIFI is the place for you. A Day in the Life of a Payment & Card Services Assistant Under the supervision of the Payment & Card Services Supervisor and Chief Information Officer, assistants will provide exceptional member service and perform clerical duties related to the processing and issuing of credit union VISA debit cards and credit cards. Process daily exception files for member share drafts. Must follow policies and guidelines regarding decisions about over-limit charges, insufficient funds accounts and related reconcilement issues. Employees must be able to perform all duties in Card Services, Payment Services, EFT, and Share Draft processing areas to help ensure business continuity.

Requirements

High School Graduate or GED required.
1-2 years in a customer service environment required.
Rotating Saturdays are a must.

Nice To Haves

Bilingual English and Spanish a Plus
Associate's degree or higher a plus.
Credit union EFT operations experience highly desired.
Extensive knowledge of credit union products and services is a plus.

Responsibilities

Provide excellent member service via telephone interaction, reset PINs, order replacement cards/PIN mailers, travel alerts, research and troubleshoot card issues for members such as declines and errors.
Load and link new/replacement card requests received by members and/or credit union staff, also via after-hours support requests. Update addresses, etc. as necessary.
Work with the debit issuer on adjustments, exception requests, and returns.
Process instant issue card requests and maintain inventory.
Balance offline debit clearing, online debit clearing, and provisional credit clearing accounts for daily debit network balancing
Perform daily and month end processing/printing, examining, and balancing of debit/Visa reports.
Process Verafin alerts forwarded by Compliance for further investigation and monitor CAMS alerts and closed/unconfirmed case tracker to mitigate fraud with VISA debit and credit cards.
Complete reversals of accidental payment transfers to credit cards, Visa balance transfer requests, and miscellaneous Visa adjustment requests by members or staff.
Work with uChoose Manager.
Perform other duties as assigned.
Post incoming Fed and VIZO Corporate wires to members' accounts.
Verify and process outgoing wire transfer requests received from all locations.
Process Federal Reserve share draft exceptions and returns.
Address member external transfer inquiries.
Handle member Zelle inquiries and resolve disputes.
Handle member TransferNow inquiries and resolve disputes.
Complete stop payments and affidavits.