Part Time - Payment Analyst I or II

WSECU•Olympia, WA

13d•$21 - $35•Hybrid

About The Position

As a Payment Analyst I or II, your role is pivotal in ensuring timely and accurate processing of various back office operational functions to ensure seamless execution and delivery of consumer and business payment services for WSECU members. In this role you’ll be providing phone, chat and email support to members and coworkers for operational, technical and service-related needs. You’ll be responsible for handling member and employee inquiries related to payment services, while performing accurate and timely execution of department related back-office functions. You’ll be providing operational and technical support to internal and external members for ACH, check processing, Mobile Deposit, Bill Pay, Peer to Peer P2P, Digital Currency, Wire Processing, and oversight and maintenance related to our core processing system, Symitar. Ready to learn more! Your day may include: Delivering outstanding service and support through responsive and positive interactions with co-workers, members, and external parties via phone, email, chat, and SharePoint Actively building relationships with co-workers to foster a collaborative working environment and respond positively to departmental and organizational changes Exhibiting a high level of integrity and maintaining confidentiality of sensitive information Contributing to forward thinking initiatives aimed at improving accuracy and efficiency of department and credit union processes Effectively managing high call volumes, directly assisting members and credit union business lines Performing various support and maintenance tasks to ensure effective delivery of department operating functions under the responsibility of the Payments Department Participating in business line network and user groups upholding credit union standards in the sharing of information Actively pursuing personal and professional development opportunities to support team and business objectives Identifying opportunities for process improvement or efficiency in department operations and works with leaders to support implementation efforts when feasible

Requirements

For Payments Analyst I
Minimum of two (2) years’ experience in a financial institution with preference given for experience in a back office operating area
Minimum of two (2) years’ experience in customer service, data and/or transaction analysis
Computer experience including proficiency in Microsoft Outlook, Excel and Word
Effective oral and written communication skills
Ability to analyze information and form recommendations
For Payment Analyst II
Minimum of three (3) years’ experience in a financial institution with preference given for experience in a back office operating area
Minimum of three (3) years’ experience in customer service, data and/or transaction analysis
Minimum of three (3) years’ experience handling escalated and emotionally charged calls
Computer experience including proficiency in Microsoft Outlook, Excel and Word
Effective oral and written communication skills
Ability to analyze information and form recommendations

Nice To Haves

Knowledge of the following platforms: Symitar, Federal Reserve, Centrix, Profit Star Image Center, FIS, Application Enhancer, SharePoint, Fresh Services, Paymentus, Vanco

Responsibilities

Delivering outstanding service and support through responsive and positive interactions with co-workers, members, and external parties via phone, email, chat, and SharePoint
Actively building relationships with co-workers to foster a collaborative working environment and respond positively to departmental and organizational changes
Exhibiting a high level of integrity and maintaining confidentiality of sensitive information
Contributing to forward thinking initiatives aimed at improving accuracy and efficiency of department and credit union processes
Effectively managing high call volumes, directly assisting members and credit union business lines
Performing various support and maintenance tasks to ensure effective delivery of department operating functions under the responsibility of the Payments Department
Participating in business line network and user groups upholding credit union standards in the sharing of information
Actively pursuing personal and professional development opportunities to support team and business objectives
Identifying opportunities for process improvement or efficiency in department operations and works with leaders to support implementation efforts when feasible

Benefits

Medical, Dental, Vision, and Life Insurance with Premiums paid by WSECU
Full-Time Regular employees accrue general leave and sick leave, on a monthly basis
Part-Time employees accrue general leave, on a monthly basis
11 Paid Holidays
Employer paid Long Term Disability & Long-Term Care plan for Full-Time employees
Employer paid Long Term Care plan for Part-Time employees
401(K) with 8.5% Contribution by WSECU to begin 1st quarter after 1 year of service
Paid Volunteer Leave
Tuition Assistance
Employee Assistance Program & Employee Discounts