Payment Advisor - Merchant Services Small Business Banking

PNC

407d • $45,000 - $45,000 • Remote

About The Position

The Payment Advisor - Merchant Services role at PNC involves working as a Virtual Payment Advisor (VPA) to engage with small businesses regarding Merchant Service and Treasury Management products. The position focuses on acquiring, expanding, and retaining client relationships through effective communication and understanding of client needs. The VPA collaborates with branch managers and internal partners to generate leads and provide tailored payment solutions, all while working remotely from a designated home office space.

Requirements

• University/college degree with less than 1 year of professional experience or successful completion of a formal development program.
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience may be considered.
• Bilingual Spanish preferred.

Nice To Haves

• Client Outreach
• Content Development
• Credit Products
• Customer Engagement
• Customer Loyalty
• Customer Solutions
• Identifying Sales Opportunities
• Small Businesses

Responsibilities

• Position payment solutions inclusive of card processing and cash management solutions.
• Responsible for acquisition and growth of new and/or existing clients through direct marketing and branch distribution network.
• Acquires, expands and retains client relationships by presenting a full range of PNC solutions focused on clients' payment needs during each customer interaction.
• Provides recommendations and insights that support engagement, loyalty and financial well-being through each interaction.
• Identifies and implements innovative solutions relevant to the clients' processing and cash management needs to support long-term growth and retention.
• Builds an effective internal network within the branch distribution enterprise to actively acquire new clients and expand existing clients.
• Demonstrates effective conversation to support the CARES model and educate clients based on their expectations.
• Effectively executes on contact management strategy by utilizing available tools and resources.
• Regularly meets with internal business partners to communicate and review pipeline management and accountability to the results of the business.
• Develops a full understanding of the complex payments landscape to engage effectively with clients and internal partners, focusing on risk exposure based on industry modeling.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• Robust wellness program with financial incentives
• Paid maternity and/or parental leave
• Up to 11 paid holidays each year
• 8 occasional absence days each year
• Between 15 to 25 vacation days each year, depending on career level and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Associate degree