Payer Relations Associate (Remote)

Aeroflow Health•Asheville, NC

23d•Remote

About The Position

Aeroflow Health is a national leader in home medical equipment and clinical services. We combine technology, operational excellence, and compassionate expertise to deliver essential products and care directly to patients’ homes. At Aeroflow Health, we make healthcare accessible by taking a wholistic approach to how we care for our patients. We are equally as passionate about taking care of our employees. Recognized as one of the fastest-growing healthcare companies in the U.S., an Inc. 5000 honoree, and a certified Great Place to Work®, Aeroflow continues to seek ways they can be one of the nation’s top employers. As we continue to grow, we remain committed to building an exceptional workplace where talented professionals are empowered, supported, and inspired to make meaningful impact every day. Within Aeroflow, the Payer Relations/Managed Care team partners closely with health plans across Commercial, Medicaid, Medicare, IPA, and TPA markets to expand access to covered services and strengthen payer relationships nationwide. The team supports Aeroflow’s DME and professional service offerings, including Lactation Consultants, Registered Dietitians, and Doulas, working cross-functionally with operations, sales, and leadership to ensure alignment with payer expectations. What makes this team unique: High visibility across the organization and direct impact on growth and access to care Exposure to both strategic payer relationships and day-to-day operational execution A fast-paced environment where you will learn quickly and take on meaningful responsibility early This role is ideal for someone early in their career or transitioning into healthcare who is eager to learn, take ownership, and grow within payer relations.

Requirements

Ability to build and maintain strong working relationships
Strong organizational skills with attention to detail
Clear communication skills, both written and verbal
Ability to manage multiple priorities and deadlines
Analytical thinking with the ability to identify trends and insights
Proactive mindset with a strong sense of ownership and follow-through
Willingness to learn new systems, processes, and payer requirements
Early-career healthcare professional: 1–2 years of experience in payer relations, healthcare operations, provider relations, or a related field
Recent graduate with interest in healthcare: Strong interest in healthcare, payer relations, or managed care, with a desire to build a career in this space
Transferable experience with strong upside: Background in account management, operations, analytics, customer support, sales/marketing, or project coordination, with a demonstrated ability to learn quickly, take ownership, and operate effectively in multi-faceted roles.
Strong analytical and problem-solving skills
Comfort working with systems, tools, and data
Ability to present information clearly to internal stakeholders
A proactive, ownership-driven mindset
Willingness to travel at least quarterly

Nice To Haves

Experience with payer relations or provider network management
Familiarity with Commercial, Medicaid, or Medicare plans
Experience supporting contract discussions or negotiations
Exposure to healthcare operations or reimbursement processes

Responsibilities

Support and maintain relationships with payer partners while identifying opportunities for growth
Collaborate with internal stakeholders to align strategies with payer expectations and business objectives
Assist in addressing claims issues, policy updates, and service improvements
Act as a liaison between payer partners and internal teams
Support payer contracting efforts and network expansion initiatives
Maintain fee schedules and ensure alignment with reimbursement requirements
Review payer policy updates and translate them into actionable insights for internal teams
Manage workflows through payer portals and internal systems
Ensure compliance with payer requirements and regulatory standards
Analyze data to identify trends and opportunities for improvement
Support reporting efforts and contribute to operational insights
Assist in building processes that improve team efficiency and performance
Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
Compliance is a condition of employment and is considered an element of job performance
Maintain HIPAA/patient confidentiality
Regular and reliable attendance as assigned by your schedule
Other job duties assigned

Benefits

Competitive Pay
Health Plans with FSA or HSA options
Dental, and Vision Insurance
Optional Life Insurance
401K with Company Match
12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s)
Additional Parental benefits to include fertility stipends, free diapers, breast pump
Paid Holidays
PTO Accrual from day one
Employee Assistance Programs and SO MUCH MORE!!