Payer Engagement Specialist II

Hanger, Inc.

1d•$18 - $21•Remote

About The Position

The Payer Engagement Specialist II - Remote is responsible esponsible for providing administrative support for all payer engagement notifications, e.g., new clinics, relocations, closures, TIN updates and acquisitions. This position is also responsible for daily operation support, completing payer forms, sending weekly provider bulletins, and various other data verification activities as assigned.

Requirements

High School diploma or equivalent
2 years of related experience
Excellent customer service
Good verbal, written and organizational skills
Familiar with various type of software applications; such as, Salesforce and Acrobat
Intermediate level user with Microsoft Excel and Word
Attention to detail with the ability to quickly identify trends
Able to multi-task and work independently in a time sensitive environment with a heavy workload
Able to effectively interface with all levels of employee, management and external organizations
Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
Keep the patient at the center of everything that you do, building lifelong trust.
Foster open collaboration and constructive dialogue with everyone around you.
Continuously innovate new solutions, influencing and responding to change.
Focus on superior outcomes, and calibrate work processes for outstanding results.

Nice To Haves

3 years of provider servicing/customer service experience
Healthcare experience

Responsibilities

Notify payers of any Hanger Clinic changes; such as, address, tax ID, Medicaid numbers
Work within Salesforce system, as assigned, to ensure integrity of data is clean
Update provider information that is transmitted to large and regional payers
Create and manage assigned work in Salesforce cases and review regularly with manager or designee
Distribute customized provider directories for large, national and regional payers
Complete specific payer forms when the Clinic has a change of demographics
Create cases to credentialing team for adding new clinics to payers as appropriate
Confirm and track updates and submit case to add to Hanger billing system until project is completed
Review, complete and return quarterly payer provider verification forms upon request
Monitor payer central correspondence depository daily and disseminate to appropriate team members
Produce reports and other ad hoc assignments as required

Benefits

Competitive Compensation Packages
8 Paid National Holidays & 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Flexible Work Schedules and Part-time Opportunities
Generous Employee Referral Bonus Program
Mentorship Programs- Mentor and Mentee
Student Loan Repayment Assistance by Location
Relocation Assistance
Regional & National traveling CPO/CO/CP opportunities
Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest