Payee Service Representative

Zelis-posted about 1 month ago

Full-time • Entry Level

Remote • Boston, MA

1,001-5,000 employees

Professional, Scientific, and Technical Services

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The Zelis Payments Payee Service Representative is part of an upbeat and caring team responsible for addressing issues or concerns from our clients related to our products and processes. Our best Payee Service Representatives are super reliable, love helping people, and are great at solving problems. This team also serves as a talent pipeline for all Zelis, so it can be a great place to kickstart your career. We have potential paths into client support, management, and more. Don't worry if you don't have previous call center experience, we are happy to teach you!

Handle incoming calls from our provider clients to answer questions regarding their payments and enrollment
Work to resolve any outstanding issues related to their payments including explaining the use of our electronic payment options (credit cards, direct electronic funds transfer)
Assist providers in signing up for direct electronic funds transfer products as well as assisting with the registration process, online web portal set-up and provider portal guidance including basic troubleshooting.
Navigate Zelis platforms and processes efficiently with the goal of providing quick and thorough responses to our clients with first call resolution.
Build and maintain a thorough knowledge of Zelis Payments products and solutions.
Build and maintain a thorough knowledge of company policies and procedures, especially related to provider privacy.
Maintaining scheduled adherence and remaining productive throughout your given shift.
Ability to consistently meet monthly stat expectations and attendance goals.
Maintain and display a positive attitude.

Passion for customer service and helping people
Excellent telephone etiquette and verbal communication skills
Proficiency in problem-solving and basic troubleshooting
Computer proficiency and technical aptitude
Attention to detail
Consistent and reliable
Comfort with MS Office applications such as Word, Excel, PowerPoint, etc.
Demonstrated resilience and resourcefulness in customer service situations
To excel in a remote work environment, it is essential to have a dedicated and well-equipped workspace. This includes a quiet and professional environment and a stable internet connection. You will be responsible for maintaining your remote workstation in compliance with company guidelines.

Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection.
The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

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