Pay Support Specialist

Vantaca+HOAi • Wilmington, NC

3d • Remote

About The Position

The Pay Support Specialist is a key component of Vantaca’s unwavering commitment to the customer experience by helping further establish our reputation as a company that offers excellent customer support. This role is focused on providing excellent customer support to homeowners, who are users of Vantaca Pay. Their work orientation is driven by being a self-starter motivated by task accomplishment, both individually and collaboratively. They will work closely with team members to resolve customer queries, recommend solutions, and guide product users through features and functionalities. The Customer Support Specialist is a dynamic problem solver that isn't afraid to push boundaries and think beyond what is expected and supports a team of talented individuals to do the same.

Requirements

• Bachelor’s degree or equivalent experience in software support, IT, accounting, finance, communications or other related fields
• Familiarity with Windows-based computer systems
• Familiarity with IOS and Android platforms
• Ability to work in a fast-paced environment
• Ability to troubleshoot and problem solve
• Exhibited understanding of how to provide a quality customer experience and support colleagues in managing client relationships
• Open to feedback and coaching from mentor(s)
• Phenomenal communication skills, your communication with everyone is professional, positive, and constructive
• Innovative problem-solver
• Well-established work ethic

Responsibilities

• Consistently deliver excellent customer service by meeting company-wide service level agreements regarding client response time
• Monitor and solve incoming support ticket requests via support ticketing system and/or support phone line
• Utilize customer relations and support technologies to manage and understand the client's needs and perspective
• Collaborate with colleagues and managers to find the best solutions to client matters
• Learn how to identify and analyze trends in support requests to aid in resolving client needs while establishing process and product improvements
• Become a Vantaca subject matter expert through the completion of content specific certification courses

Benefits

• Medical, Dental, and Vision kick in day one
• Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year)
• 401K with Company Match
• Remote Flexible - come to the office when needed
• Great parental leave benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level