Patron Services Senior Representative

HOUSTON SYMPHONY SOCIETY • Houston, TX

120d • $17 - $18

About The Position

The Patron Services Senior Representative is a part-time position within the Patron Services department of the Houston Symphony. This role is focused on upholding the Symphony's customer service mission, which aims to create raving fans at every customer touch point. The representative will proactively offer superior service, personalized care, and a positive experience that exceeds customer expectations. Responsibilities include processing subscription and single ticket orders, ensuring accurate completion of transactions, engaging in cross-selling and up-selling, assisting with training new employees, and promoting Patron Services incentive contests. Concert duty is also a part of the role, along with performing additional duties as required by the Houston Symphony.

Requirements

• Experience in customer service and/or ticket office subscription sales techniques.
• Excellent communication skills.
• High School Diploma or equivalent; college degree preferred.
• Professional demeanor.
• Proficient in Microsoft applications.
• Strong initiative and ability to work independently and as part of a team.
• Flexibility and the ability to multi-task.
• Ability to work evenings and weekends, including some holidays.

Nice To Haves

• Knowledge of and interest in classical music preferred.

Responsibilities

• Uphold and embody the Symphony's customer service mission.
• Process subscription and single ticket orders, and exchanges.
• Ensure completion of all transactions accurately, including subscription sales and mailing of tickets.
• Engage in cross-selling, up-selling, and donation asks.
• Assist Sr. Manager with creating a new V11 Tessitura training document.
• Assist Assistant Manager with training and testing new Patron Services employees.
• Promote and track Patron Services incentive contests.
• Attend concert duty as scheduled.
• Perform additional duties as required by the Houston Symphony.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees