Patron Services Assistant

Deerfield Public Library • Deerfield, IL

1d • Onsite

About The Position

Deerfield Public Library is seeking a part-time, 15 hr/week, Patron Services Assistant. The Patron Services Assistant is the face and the voice of the Library - the first person we see upon entering, the greeting we hear at the other end of the phone. The Patron Services Assistant reports to the Head of Patron Services and is responsible for providing a high level of service to patrons, both internal and external. This position requires an excellent level of interpersonal skill, a friendly attitude, proficiency with technology, and an ability to work both independently and collaboratively. If you have a keen eye for detail, enjoy working with patrons, and take pride in providing excellent support to staff, we’d love for you to join our team!

Requirements

• Experience and confidence with computer programs and online platforms
• General knowledge of Public Library Circulation practices and principles
• A friendly, outgoing attitude and genuine interest in helping others

Nice To Haves

• Knowledge of current integrated Library systems is helpful

Responsibilities

• Welcome patrons and visitors to the Library, providing directions and other assistance
• Perform circulation procedures, such as Library card registration and renewal, material checkout, and accepting payments
• Provide computer assistance with a variety of programs and tasks, web browsing, creating PDFs, printing, photocopying, faxing, and using Library apps
• Handle money accurately, including collecting, counting, giving change, processing credit cards and documenting transactions
• Assist and empower patrons to use the sorter for returning items and the self-check stations for checking out items
• Work cooperatively on desk with staff from the Adult Services department
• Process outgoing and returning LINKin loans from libraries in our consortium
• Use assigned training tools to stay up-to-date with HR and IT security training requirements
• Offer shelving support, clean, straighten and organize as needed

Benefits

• Library Card
• Paid Personal Time
• Wellness Programs
• Employee Assistance Program
• Retirement Savings Plan Options
• Tuition Reimbursement
• Headspace App

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees