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The Patron Experience Associate at Jefferson County Public Library (JCPL) plays a vital role in delivering exceptional service to library patrons. This position involves providing information and assistance through various channels, including in-person, phone, and electronic means. The associate will engage in research activities, advise patrons on materials, and may specialize in services for specific demographics. The role supports the library's outreach initiatives, ensuring access to resources for those unable to visit physical locations.